People Transformation Specialist

🕒 August 19

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

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Logo of Extend

Extend

201 - 500 employees

🛡️ Insurance

📦 Logistics

🛍️ eCommerce

Insurance • Logistics • eCommerce

Extend is a company that helps merchants generate revenue and protect their customers through modern product and shipping protection solutions. They offer protection plans from product failure and accidental damage to shipping issues like porch pirates and damaged deliveries. Extend provides a platform that is easy to integrate with eCommerce platforms like Shopify and BigCommerce. This enables merchants to easily offer protection plans and manage claims, with most being resolved in 90 seconds or less. The company focuses on improving profit margins and enhancing the customer experience by offering easy claim filing and turning customers into long-term advocates.

📋 Description

• Identify, evaluate, pilot, and scale AI tools that improve People team workflows while balancing adoption speed, data privacy, and quality • Audit, redesign, and document core People processes including onboarding, performance management, compensation cycles, and offboarding • Partner with PeopleOps and functional leaders to roll out process optimizations and drive adoption • Help shape Extend's company-wide AI strategy and train People team members and managers on effective AI tool use • Own the accuracy and reporting of core People metrics including headcount, attrition, hiring, and engagement • Maintain data integrity across the HRIS and other People systems • Build dashboards and leadership-ready reports for workforce trends, planning, forecasting, and self-service insights • Design and administer employee surveys and conduct ad hoc analyses • Develop compensation, promotion, and calibration analyses supporting pay equity and talent decisions • Ensure People data practices comply with privacy regulations and internal governance standards • Contribute to varied People team projects in a fast-paced startup environment

🎯 Requirements

• 4+ years of relevant experience, ideally in HR transformation, people analytics, or a related operational/analytical role • Experience optimizing operational processes • Hands-on experience using AI tools such as Glean, Claude Cowork, Claude Code, and Gemini • Ability to drive AI adoption across teams with varying levels of technical comfort • Strong skill in data analysis and visualization tools such as Excel/Google Sheets, Tableau, Power BI, or similar • Strong understanding of core People metrics, including headcount, attrition, time-to-fill, and engagement • Excellent communication skills and ability to translate complex data into clear, actionable narratives • Strong attention to detail and rigorous approach to data accuracy and quality • Ability to navigate ambiguity and prioritize across multiple stakeholders • Sound judgment around data privacy and confidentiality • Collaborative, low-ego, hands-on approach • Experience partnering with HRBPs, Recruiting, and People Operations teams is a plus • Bachelor's degree preferred in Human Resources, Business, Psychology, Mathematics, Computer Science, or a related field • Must not require immigration-related sponsorship for this role

🏖️ Benefits

• Competitive salary based on experience • Full medical benefits • Dental & vision benefits • Stock in an early-stage startup growing quickly • Generous, flexible paid time off policy • 401(k) with Financial Guidance from Morgan Stanley • Collaborative and supportive environment • Working with a diverse team

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🗣️🇧🇷🇵🇹 Portuguese Required