Director – Voice of the Customer Programs

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🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Extreme Networks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

🔐 Security

Telecommunications • Enterprise • Security

Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.

📋 Description

• Lead and execute the global Voice of the Customer strategy to capture customer insights and influence product, marketing, communications, and go-to-market initiatives • Establish KPIs for customer engagement, advocacy, content performance, and business impact • Create scalable programs to identify, develop, and nurture long-term customer advocates • Own the strategy, planning, and execution of Extreme's Executive Advisory Board • Recruit executive customer participants, develop agendas, facilitate engagement, and drive insights into business action • Build trusted relationships with executive customers and enable ongoing collaboration • Build and manage a pipeline of written and video case studies, customer spotlights, social campaigns, executive interviews, event and keynote content, sales enablement assets, and customer references • Identify storytelling opportunities highlighting innovation, measurable outcomes, and customer success • Partner with Sales and Field Marketing to activate customer advocates for strategic opportunities • Manage executive customer reference programs supporting major deals • Secure customer speakers for flagship events, webinars, and industry conferences • Integrate customer insights and stories into campaigns, product launches, executive communications, analyst engagement, and thought leadership • Serve as the central point of coordination for customer advocacy initiatives across the organization

🎯 Requirements

• 15+ years of experience in customer advocacy, Voice of the Customer, customer marketing, communications, PR, or enterprise B2B marketing • Proven experience building executive customer relationships and scalable advocacy programs • Exceptional storytelling, writing, and communication skills • Experience developing customer content across video, digital, and social channels • Understanding of Extreme's products, solutions, and enterprise technology landscape • Outstanding project management and organizational skills • Ability to influence across a highly matrixed global organization • Strategic thinking about how customer advocacy drives business results • Ability to manage multiple high-profile initiatives simultaneously • Experience thriving in a fast-paced, cross-functional environment