Customer Service Representative

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Assist customers with pre/post-sale questions, basic installations, and problem resolutions • Receive and respond to customer calls, emails, and web chats • Guide and assist all customers while following guidelines and using time effectively • Resolve customer issues with the fewest interactions, aiming for one-touch resolution • Work with managers to meet or exceed the group-average satisfaction survey goal • Answer customer calls and assist with presented scenarios • Respond to customer emails within 24 hours • Resolve warranty issues by supplying the fewest necessary items • Create RMAs for orders 1–90 days old when customers need to return items • Capture inbound sales when appropriate • Resolve customer complaints and questions • Ensure compliance with company policies and procedures • Understand and apply the Customer Relations manual • Engage with web customers within 10 seconds of their request

🎯 Requirements

• 2+ years' meaningful work experience preferred • Strong written and verbal communication skills with ability to communicate across all levels of the organization • Ability to identify business critical issues quickly and navigate priorities based on last minute changes • Well organized, detail-oriented and excellent time-management skills • High level of integrity and professionalism • Ability to lead and empower individuals and teams • Proficient in Microsoft Office 365 Suite, especially Teams and Outlook • Ability to handle a fast-paced call center environment • Solid understanding or ability to learn Cisco Unified Intelligence Center program • Solid understanding or ability to learn Calabrio program • Ability to be flexible and adaptable while multitasking

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility