Customer Quality Engineer

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Fictiv

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💰 $100M Series E on 2022-05

Manufacturing • Technology

Fictiv is a digital manufacturing platform that focuses on eliminating bottlenecks in new product development by providing an integrated network of people, processes, and platforms for sourcing custom parts. It offers a wide range of manufacturing capabilities, including CNC machining, injection molding, 3D printing, and more. Fictiv serves various industries such as aerospace, automotive, consumer products, medical, and robotics, aiming to accelerate development times and improve the quality of parts while providing transparency and control through instant quoting and order tracking.

📋 Description

• Review customers’ quality requirements, whether formalized through supplier quality manuals, for instance, or by interviews with customers. Integrate these requirements into MISUMI Americas Quality Management System • Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans for mechanical parts • Ensure analytical and manufacturing techniques are consistent from manufacturing partner to manufacturing partner and meet agreed customer specifications through alignment with regional Supplier Quality Engineers • Provide subject matter expertise to program managers to both solve problems but also to develop the structured problem solving capabilities within the Program Management team and other MISUMI Americas functional groups • Act as the bridge between customers and regional Quality Teams • Identify opportunities for improvement in MISUMI Americas Quality Management System and manufacturing partner network, based on observations and involvement with customers • Implement performance indicators which tell MISUMI Americas how well we are doing with customer quality • Ensure customer-initiated supplier corrective action requests (SCARs) are responded to correctly, completely and in a timely manner • Establish a compelling story for MISUMI Americas Quality to be an order-winning proposition not merely an order-qualifying one • Serve as a customer advocate for quality issues, but tactfully pushing back when customer demands are unreasonable • All employees are expected to maintain and contribute to the QMS.

🎯 Requirements

• Bachelors degree in a technical subject (Masters preferred) • Fluency in English (Chinese language fluency is a preferred additional skill) • Minimum of 3 years Quality Engineering or Program Management experience in mechanical part manufacturing • Experience working in a global organization and influencing colleagues in different timezones • Fully conversant in GD&T principles • Strong Understanding of Injection Molding, 3D printing, or Sheet Metal preferred • Strong understanding of quality principles and manufacturing processes (metrology expertise is preferred) • Strong foundational mindset in risk identification and mitigation • Data-driven, detail-oriented, and pragmatic • Structured problem solving with a multi-strategy approach • Six Sigma certification preferred • Ability to evaluate customer requirements and standards and convert them into executables • Understanding of ISO9001:2015 requirements • Understanding of other QMS standard requirements e.g. ISO13485, ISO13485, IATF16949 (preferred) • Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external

🏖️ Benefits

• We’re actively seeking teammates who: • Bring diverse perspectives and experience to our culture and company. • Excel at being part of a strong, empathetic team. • Thrive in an environment emphasizing respect, honesty, collaboration, and growth. • Have an ‘always learning’ mindset that celebrates learning, not just wins. • Help us continue to build a world-class organization that values the contributions of all of our teammates