Practice Success Manager

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Finni Health (YC W23)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

⚕️ Healthcare Insurance

📚 Education

Healthcare Insurance • Mental Health • Education

Finni Health is a nationwide provider of expert ABA (Applied Behavior Analysis) and mental health care designed for families navigating autism. By connecting families with highly qualified therapists, Finni offers personalized support that includes in-home or in-clinic services, flexible scheduling, and family-led goal setting. With a commitment to results-based care, Finni is dedicated to improving the lives of children with autism and their families through dedicated therapy that enhances daily living skills, communication, and emotional regulation.

📋 Description

• Project manage and ensure that the provider launches are progressing at the fastest timeline. • Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni. • Partner with providers to understand their goals of scaling their practice. • Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support. • Become an expert on all things Finni and answer all customer questions and concerns. • Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting. • Work with the cofounders to build out better processes and tooling cross-functionally. • Set up SLAs and KPIs for our provider success function.

🎯 Requirements

• Mission-Driven & Provider-Centric – You believe in Finni’s mission to democratize autism care and are passionate about helping providers grow successful, compliant practices. • Trusted Operator & Advisor – You’re the calm in the chaos and a strategic partner to providers—able to guide them through clinical, financial, and operational decisions. • Analytical Problem Solver – You dig deep into challenges, quantify issues, and build thoughtful, customized solutions that drive measurable outcomes. • Process & Data-Oriented – You thrive on improving systems, managing projects, and using data to drive smart, scalable decisions. • Resilient in Ambiguity – You’re energized by the unknown, taking initiative in unstructured situations and confidently shaping strategy in fast-moving environments.

🏖️ Benefits

• 401(k) • Health insurance • Dental insurance • Vision insurance • Flexible schedule • Paid time off • Paid Holidays