Director of Platform Engineering

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Assess and centralize CI/CD and deployment practices across product lines and own the rollout • Contribute hands-on to containerization and deployment automation • Improve deployment frequency, predictability, environment consistency, and release safety • Establish SLOs, SLIs, error budgets, and production reliability standards • Own standardized monitoring, alerting, observability patterns, and dashboards • Partner with development teams on consistent instrumentation • Own company-wide on-call tooling, rotation design, and escalation policy • Define and enforce RCA and post-incident review discipline, using AI to accelerate investigations • Build adopted operational practices across teams through influence without authority • Own reliability of core production databases, including uptime, query performance, and capacity • Define schema-change governance and review discipline for a monolithic, high-traffic database • Partner with Infrastructure on backup, continuity, and BCDR runbooks and testing • Define operational metrics and build dashboards and reporting for engineering and executive leadership • Formalize an AI natural-language query layer for observability data • Partner on shared component libraries, frontend build tooling, and design-system/API contracts • Sponsor a dotted-line Frontend Guild • Identify cross-product structural patterns and architectural drift and drive improvements • Influence cross-cutting platform architecture without owning product or feature architecture • Build the function’s structure and hiring plan from the ground up • Establish the team’s operating rhythm, including on-call, incident reviews, and roadmap planning • Report to the SVP of Engineering and represent platform reliability and operational maturity to the ELT

🎯 Requirements

• Experience modernizing CI/CD and deployment pipelines at scale • Formal SRE experience, including SLOs, observability/alerting tooling, and incident management • Experience designing on-call and incident-management programs, such as PagerDuty or equivalent, and enforcing RCA practices • Database reliability and operations experience covering schema governance, query optimization, backup, and BCDR for a high-traffic production database, or direct management of someone with that experience • Vertical SaaS, regulated, or mission-critical software experience is a plus • Public safety experience is an advantage • Executive presence to discuss reliability, risk, and operational maturity with the ELT in business terms • Hands-on willingness to work in the pipeline, dashboard, or incident channel • Authorization to work for any US employer in the United States • No employment visa sponsorship or sponsorship-transition support available • Successful completion of a criminal background check • Must complete I-9 employment authorization verification through E-Verify

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Competitive pay • Minimal travel expectations • Reasonable accommodation during employment and the interview process