Implementation Consultant – Assets, Inventory

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Serve as the subject matter expert and Implementation Consultant for the Assets & Inventory module • Configure and optimize apparatus tracking, equipment inventory, inspection workflows, and maintenance scheduling for new customers • Partner with Implementation Project Managers to implement and launch First Due for Fire and EMS agencies • Advise customers on apparatus and equipment lifecycle management and applicable NFPA standards • Guide agencies on inventory hierarchies, asset categorization, and inspection frequency aligned with SOGs and regulatory requirements • Configure medication and controlled substance inventory tracking, including DEA compliance workflows, expiration date management, chain-of-custody documentation, and par-level replenishment • Provide guidance on maintenance tracking, out-of-service workflows, and integrations with Scheduling, Incident Reporting, and Response modules • Maintain knowledge of module functionality, configuration options, industry best practices, compliance requirements, current and future sprints, and the product roadmap • Document product gaps and collaborate with Product Management on solutions • Participate in regional and national user group meetings virtually and in person • Develop understanding of competitors’ public-safety asset-management and inventory capabilities • Report to the Manager, Implementation Consulting

🎯 Requirements

• Must live in the United States • Experience in Fire or EMS operations, with direct exposure to apparatus maintenance programs, equipment tracking, or quartermaster/supply functions strongly preferred • Familiarity with NFPA standards governing apparatus inspection, testing, and maintenance, including NFPA 1911, NFPA 1912, and NFPA 1852 • Understanding of common fire and EMS inventory workflows, including daily/weekly checks, SCBA management, and PPE lifecycle compliance • Familiarity with ALS medication management practices, controlled substance accountability, DEA recordkeeping requirements, and EMS formulary tracking • Experience with public safety software platforms or operational technology is a plus • Ability to determine desired customer outcomes and provide an efficient solution path • Strong analytical and critical thinking skills with attention to detail • Excellent written and verbal communication skills, including presenting to groups with varying technical backgrounds • Exceptional project management skills and ability to manage multiple customer implementations simultaneously • Must be authorized to work for any US employer in the United States • Must successfully pass a criminal background check

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Comprehensive compensation and benefits package • Reasonable accommodation during the interview process, if required

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