Senior Technical Services Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Own the full lifecycle of complex data migration projects, including requirements gathering, extraction, transformation, loading, validation, and go-live support • Analyze complex legacy data structures and design migration approaches accounting for system-level impact within First Due's architecture • Author advanced SQL to extract, join, and transform data from SQL backups, CSV, XML, TXT, and multi-system exports • Solve multi-system consolidations, new module implementations, non-standard data structures, and advanced operational requirements • Execute quality assurance on deployed data and resolve discrepancies with minimal escalation • Translate customer operational models and legacy data structures into First Due's architecture • Identify gaps and edge cases, propose solutions, or escalate actionable context to Product • Guide customers through data decisions and serve as the technical voice in customer-facing data discussions • Serve as SQL and data architecture subject matter expert and coach junior analysts • Provide technical direction and review across active migration projects • Contribute to internal tooling, process design, and documentation • Partner with Implementation Managers to scope and sequence data work • Coordinate with Data Operations on load specifications, environment readiness, and production deployment • Support Product and Engineering with feedback on schema changes, import tools, and data features • Contribute to ETL pipeline and automation initiatives • Build or help build scripts, templates, and workflows to reduce manual work • Experiment with AI-assisted workflows and tooling • Maintain awareness of modern data engineering practices and tools

🎯 Requirements

• 4+ years of experience in data migration, data operations, or a technical implementation role within a SaaS environment • In-depth experience writing SQL from scratch, including complex joins, CTEs, subqueries, window functions, and output validation • In-depth understanding of relational databases, structured data formats, and data modeling concepts • Demonstrated ability to manage Enterprise-level customer relationships from a detailed, technical perspective • Demonstrated experience serving as the go-to technical voice with customers, translating complex data topics into clear, actionable guidance • Proficiency mentoring and coaching others on SQL, data practices, and migration methodology • Advanced proficiency with Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, Power Query, conditional formatting, and data cleansing • Strong organizational and time management skills with the ability to manage multiple concurrent complex projects • Clear, professional written and verbal communication • Must be authorized to work for any US employer in the United States • Must successfully pass a criminal background check • Preferred: Experience with ETL pipeline concepts, workflow orchestration, and data pipeline automation, such as dbt or Airflow • Preferred: Familiarity with data warehouse architectures, staging environments, and schema-as-code practices • Preferred: Experience with cloud data infrastructure, such as AWS S3, Redshift, or RDS • Preferred: Knowledge of data validation frameworks and automated testing approaches • Preferred: Experience with Fire/EMS data standards or public safety technology • Preferred: Understanding of GIS data components and geospatial data handling • Preferred: Familiarity with Python, Rust, or Bash for data transformation or automation • Preferred: Experience with Git and collaborative development workflows

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Other benefits and perks • Minimal travel expectations • Reasonable accommodation during employment and interview process