Business Process Owner

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $85k - $113.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Own analysis and optimization of defined process domains within the title insurance lifecycle • Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows • Translate operational needs into scalable, digital-first solutions with technology and product teams • Define automation, system enhancements, and integrations that amplify human performance • Use production data and root cause analysis to diagnose issues, measure performance, and refine processes • Develop, maintain, and govern standardized process documentation, including SOPs, swim lanes, and process narratives • Embed compliance and regulatory requirements into process design • Serve as a process domain expert across business units, divisions, and segments • Support rollout and institutionalization of optimized processes across geographies and business segments • Perform other duties as assigned

🎯 Requirements

• 3+ years of experience in the functional area • Bachelor’s degree in business administration or related field preferred • Deep and detailed understanding of functional area operations and processes • Experience in process analysis, workflow design, and leading process improvement initiatives • Experience working with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms) • Strong analytical, communication, and process documentation skills • Ability to translate complex workflows into clear, actionable insights • Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment • Proficiency with process mapping and data tools (e.g., Visio, Lucid chart, Excel, and data visualization platforms) • Demonstrated digital mindset and adaptability • Experience in title insurance and escrow industry preferred • Experience supporting multi-state, regional, or national title and escrow operations preferred • Experience driving process automation and workflow optimization within title and escrow environments preferred • Familiarity with Lean, Six Sigma, or other continuous improvement methodologies; certification preferred • Experience in the design, configuration, or enhancement of title production systems preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employer

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