Collections Specialist

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Perform inbound and outbound collection calls across all stages of delinquency • Research, identify, and resolve issues contributing to customer delinquency • Maintain accurate and detailed records of customer interactions and account activities • Resolve complex account issues, discrepancies, and disputes • Review accounts for compliance with internal policies, investor requirements, and applicable regulatory standards • Analyze borrower financials to determine appropriate payment arrangements or retention options • Gather and analyze borrower information • Negotiate payment arrangements • Resolve escalated issues and provide exceptional customer service • Manage multiple priorities in a fast-paced environment

🎯 Requirements

• High School diploma or equivalent • Typically requires 1–3 years of mortgage service experience and high-volume collections experience • Strong verbal and written communication skills • Ability to manage multiple priorities with strong attention to detail • Knowledge of collections procedures and best practices • Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations • Excellent customer service skills with ability to manage conflict and negotiate successful outcomes • Strong negotiation, active listening, and communication skills • Ability to analyze and interpret moderate to high-complexity issues and make sound decisions • Strong problem-solving, time-management, and organizational skills • Ability to thrive in a fast-paced, collaborative environment • Ability to meet goals and deadlines • Ability to interact and communicate effectively with individuals at all levels of the organization • Working hours of 11am–8pm EST with rotating Saturday hours of 9am–3pm EST • Successful completion of background check, credit check, and drug screening, where permitted by applicable law • Call center experience preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employer