Collections Support 2 – Recovery Agent, Bilingual-Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Make inbound and outbound collection calls • Work emails in a shared group inbox • Communicate with customers to negotiate immediate payment and resolve delinquent account balances • Educate customers on terms, conditions, and alternative payment methods • Manage multiple portfolios and risk levels • Balance risk, quality, productivity, corporate objectives, and customer retention when making decisions • Apply industry knowledge, departmental policies, procedures, and the Fair Debt Collection Practices Act to collection decisions • Use multiple systems and collection tools to reach decision makers • Perform skip tracing on required accounts • Document accounts appropriately and conduct follow-up • Manage and deescalate customer conflicts • Participate in peer collaboration, special projects, and additional duties as required • Work with minimal supervision in a dynamic, rapidly changing environment

🎯 Requirements

• Fluent in Spanish (Required) • High School Diploma with 1-2 years of experience in a related field • At least one year of transportation industry customer support experience • Basic accounting knowledge • Skip tracing knowledge • Analytical skills • Sound decision making/judgment • Ability to maintain confidentiality of customer and company information • Organized/time management ability • Ability to be productive while maintaining quality • Results-oriented • Self-motivated • Effective oral and written communication skills • Working knowledge of Google Sheets • Working knowledge of FDCPA and applicable Federal laws • Flexible/adaptable to change • Detail-oriented • Proficient computer skills including Office and/or Google Suite products • Familiarity with AI and eagerness to learn more • Must pass a successful background investigation

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles • Comprehensive and market competitive benefits • Reasonable accommodation support