Senior Business Analyst

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Partner with business leaders, technology leaders, subject matter experts, customers, and other stakeholders to understand business problems and analysis needs • Plan analysis approaches based on business context, goals, challenges, baseline metrics, and stakeholder needs • Conduct and document business and system discovery covering current-state processes, capabilities, value streams, systems, and data • Research user needs, feedback, and change impacts • Lead or participate in working sessions, workshops, and interviews to elicit and document business needs and requirements • Analyze findings to identify gaps, change impacts, challenges, assumptions, and opportunities across people, process, and technology • Lead market, financial, operations, and organizational data analysis to identify trends, derive insights, validate hypotheses, and inform decisions • Develop executive presentations and readouts backed by business cases, data, and recommendations • Support future-state design by documenting business requirements, target-state capabilities, processes, and features • Lead requirements elicitation and solution documentation; translate business needs into functional and non-functional requirements • Map system and data definitions and support testing to confirm alignment with business goals • Collaborate with Project, Research, Product, Change Management, and other teams during implementation • Create and maintain requirements documents, process maps, context diagrams, value stream maps, capability maps, findings, and user stories • Lead and manage multiple concurrent, deadline-driven projects • Contribute to the Strategic Analysis Center of Excellence • Perform additional tasks identified by management to support business objectives

🎯 Requirements

• 5+ years of relevant experience • Business Management or B.S. degree, or equivalent work experience • Demonstrated experience and knowledge leading or supporting analysis within AI transformation projects and process optimization • Experience identifying AI opportunities, use cases, and exploratory efforts with operations teams • Active use of AI tools beyond basic prompting, with experience developing or guiding solutions with real business impact • Experience with Cursor, Claude, ChatGPT, Co-pilot, or other AI-powered productivity tools is a plus • Advanced presentation skills and ability to facilitate group discussions and present information to stakeholders, including executives • 5+ years of Business Analysis and/or process improvement experience working directly with business users on Research & Discovery or transformation projects • Comfort with ambiguity and strong analytical and problem-solving skills • Ability to break down work components, formulate questions, complete root cause analysis, and facilitate discussions with subject matter experts • Strong business perspective and experience partnering with technology teams and IT practices • Advanced knowledge of Microsoft Office tools, including PowerPoint and Excel • Ability to learn quickly and synthesize high volumes of information and data

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment

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