Senior Manager, IT – Infrastructure Cloud Platforms

🔥 1 hour ago

🌵 Arizona, North Carolina, +1 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

☁️ Cloud Engineer

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First Citizens Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Debt on 2021-05

Healthcare • Manufacturing • Logistics

First Citizens Bank is a comprehensive financial institution offering a wide range of services to individuals, families, businesses, and nonprofits. Their offerings include personal and commercial banking services, loans, mortgages, investment solutions, and insurance products. Known for their commitment to customer service and financial expertise, the bank serves a variety of sectors including agribusiness, healthcare, and manufacturing, ensuring tailored financial solutions for their clients.

📋 Description

• Lead and manage day-to-day operations of infrastructure teams supporting Private Cloud, Public Cloud, and Containers across production, disaster recovery, test, and development platforms • Supervise, coach, and develop system administrators and engineers, including workload management, performance feedback, career development, and team planning • Ensure high availability and reliability through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement • Oversee lifecycle management, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency • Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities • Partner with cybersecurity and risk teams on secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance • Establish and enforce infrastructure standards for builds, procedures, documentation, change controls, and platform governance • Coordinate major incident response and provide leadership during outages, service degradation, and recovery events • Support audits and examinations by preparing evidence, responding to control inquiries, and remediating gaps • Manage vendor relationships for software, maintenance, and support services • Contribute to infrastructure modernization, automation, cloud integration, data center operations, and platform roadmap development • Collaborate with application and database teams on system performance, platform tuning, middleware dependencies, and infrastructure requirements • Drive automation and operational efficiency through scripting, configuration management, standardized deployments, and reduction of manual support tasks • Own capacity and performance management for Private Cloud, Public Cloud, and Containers • Ensure adherence to ITIL-aligned incident, problem, change, request, and configuration management processes • Report to the Sr. Director Infrastructure and Operations and directly oversee system administrators, infrastructure engineers, or platform specialists

🎯 Requirements

• Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering • 7+ years of progressive IT infrastructure experience, including administration or engineering responsibilities across multiple enterprise server platforms • 5+ years of leadership or management experience, including direct supervision of technical staff, team coordination, or technical lead responsibility in a complex environment • Experience supporting VMware Cloud Foundation (VCF), Azure, AWS and OpenShift platforms in a mid-sized or large enterprise environment • Strong understanding of infrastructure operations, platform hardening, backup/recovery processes, disaster recovery, and production support • Experience with change management, incident response, root cause analysis, and operational documentation • Ability to communicate effectively with technical teams, senior leadership, auditors, vendors, and business stakeholders • Experience working in a regulated environment with strong operational controls, documentation standards, and risk management expectations • Experience in banking, financial services, or other highly regulated industries • Experience supporting core banking platforms, payment systems, loan systems, treasury applications, or other business-critical financial workloads • Familiarity with FFIEC guidance, SOX, PCI DSS, GLBA, or internal audit standards • Experience supporting AWS and Azure cloud environments • Experience with cloud governance, compliance, and operational reporting • Experience monitoring cloud environments using Dynatrace, Splunk, CloudWatch, and Azure Monitor • Experience with virtualization platforms such as VMware VCF • Exposure to infrastructure automation using PowerShell, Python, Ansible, Terraform or similar tools • Experience with monitoring and observability platforms for infrastructure health, alerting, and performance analytics • Experience participating in or leading disaster recovery exercises, cyber recovery planning, and resilience testing • Knowledge of hybrid cloud connectivity and infrastructure integration strategies • Strong knowledge of VMware VCF administration, including patching, security, troubleshooting, and operational support • Strong knowledge of AWS and Azure administration, including performance tuning, scripting, patching, and security management • Working knowledge of OpenShift administration, system support, and operational best practices • Knowledge of system hardening, vulnerability remediation, and infrastructure security controls • Strong skills in incident management, problem management, and root cause analysis • Ability to create and maintain technical documentation, standards, runbooks, and procedures • Effective people management, mentoring, and team development skills • Strong organizational, prioritization, and decision-making abilities • Strong written and verbal communication skills • Ability to collaborate across infrastructure, security, application, audit, and business teams • May require participation in an on-call rotation, after-hours maintenance, disaster recovery testing, and incident response for critical production systems

🏖️ Benefits

• Competitive, thoughtfully designed and quality benefits program • On-call rotation and after-hours maintenance participation as part of the work environment

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