Business Systems Lead

🔥 26 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

Healthcare • Healthcare Insurance • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Turn fragmented processes and systems across Finance, Human Resources, Legal, and Compliance into an integrated, scalable operating environment • Own the corporate functions systems roadmap and backlog • Build and maintain an inventory of systems, owners, vendors, contracts, integrations, data flows, workflows, dependencies, risks, and improvement opportunities • Recommend priorities based on business impact, employee experience, risk, effort, and dependencies • Lead cross-functional discovery and translate business problems into requirements, process maps, decision points, solution options, and future-state designs • Design workflows that reduce manual work, duplicate effort, reconciliation, inconsistent decisions, and fragmented ownership • Design data, event, and action flows between HRIS, finance and accounting, legal, compliance, and related enterprise systems • Define integration and workflow automation requirements and partner with Data Engineering and reporting teams on operational data movement • Lead initiatives through discovery, design, implementation, testing, release, adoption, and outcome measurement • Manage scope, plans, dependencies, risks, decisions, stakeholder communication, work packages, requirements, acceptance criteria, and delivery plans • Coordinate shared delivery resources, provide coaching, review quality, and accept completed work • Perform targeted configuration, low-code workflow and automation, reporting, data cleanup, imports, and reconciliation • Plan and coordinate user acceptance testing, release readiness, documentation, training, and adoption • Ensure break-fix, access, security, compliance, and data pipeline work reaches the appropriate owner • Serve as functional systems lead for the corporate functions portfolio • Evaluate platform capabilities and vendor offerings and guide implementation and organizational change • Manage vendor and implementation-partner performance, usage, licensing, contracts, and renewals • Partner with IT Operations, Data Engineering, Information Security, Compliance, Finance, Human Resources, Legal, and application administrators

🎯 Requirements

• Bachelor's degree in business, information systems, technology, finance, operations, or a related field preferred; equivalent relevant experience will be considered • Minimum of 5 years of progressive experience in business systems, enterprise applications, business analysis, solution design, operations technology, or a related role • Proven record of turning complex, fragmented, cross-functional processes into scalable, well-owned solutions with measurable business results • Experience owning a systems roadmap or backlog and leading multi-system initiatives from discovery through adoption and measurement • Strong functional experience with HRIS and finance or accounting platforms • Experience with payroll and benefits, ERP, procurement, contract lifecycle management, or legal and compliance systems is preferred • Experience designing integrations and workflow automation • Experience leading vendors or implementation partners • Experience participating in contract and renewal decisions • Experience in healthcare or another regulated environment is preferred • Strategic and systems thinking connecting business outcomes, process, data, controls, and technology • Strong cross-functional discovery, facilitation, requirements definition, process mapping, and solution design skills • Ability to move between executive-level roadmaps and detailed execution, influence without formal authority, and own outcomes delivered through other teams and partners • Working knowledge of integration patterns, source-of-truth design, data quality, reconciliation, and enterprise analytics environments • Vendor and commercial judgment, project leadership, prioritization, release coordination, documentation, training, and change adoption

🏖️ Benefits

• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance for employees who waive medical coverage • Remote-first work environment • Flexible paid time off, including Summer Fridays • Employer match 401(k) plan • Monthly phone stipend • First Stop Health membership benefit providing Urgent Care, Mental Health, and Primary Care from the first day