IT & Business Systems Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Rently

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏠 Real Estate

☁️ SaaS

🔧 Hardware

💰 Private Equity Round on 2021-03

Real Estate • SaaS • Hardware

Rently is a proptech company that offers innovative self-touring and smart home technology solutions for property management. It specializes in leasing automation, enabling property managers to streamline operations, enhance tenant experiences, and increase profitability. Rently provides tools for self-guided tours, smart home access control, and lead management, facilitating efficient leasing processes in single-family, multifamily, and student housing markets.

📋 Description

• Lead day-to-day technology operations for Rently employees • Deliver hands-on deskside support and manage onboarding, offboarding, access, and licensing for approximately Rently US employees • Collaborate with IT counterparts in India and China who administer their own regions • Own the Halo ITSM ticket queue, monitor trends, set priorities, and drive issues to resolution • Serve as the escalation point above AI-assisted first-tier support • Improve support runbooks and automation • Administer Google Workspace, JumpCloud single sign-on, SentinelOne, and Mac and Windows endpoints • Manage office and conference-room technology • Direct Salesforce and NetSuite administration through platform specialists • Own intake for system requests and evaluate business impact and ROI • Recommend Salesforce, NetSuite, or purpose-built internal applications for business needs • Prioritize administrator queues and maintain clean data flow between CRM and ERP • Manage vendor relationships, contract reviews, renewals, license usage, and system spend • Enforce the company's AI governance policy and maintain approved-tool controls • Help shape AI governance policy with the Director of Operations • Support SOC 2 and ISO 27001 / ISO 27701 compliance efforts • Report to the Senior Director of Operations

🎯 Requirements

• 4+ years managing IT or end-user support, including time as a manager or team lead • Strong, active technical skills with direct, non-delegated experience resolving deskside support and endpoint issues • Experience owning the SaaS stack at a cloud-first company that runs without a traditional data center • Proven experience administering Google Workspace and identity/SSO solutions (JumpCloud, Okta, or similar) • Ability to analyze request ROI, defend trade-off decisions, and scale back or decline low-value projects with clear, data-driven reasoning • Clear written and verbal communication that bridges technical constraints and business needs • Practical, hands-on use of AI in your work, diagnosing, automating, or building • Comfort building lightweight internal applications or dashboards with AI tools, or clear eagerness to learn • Experience partnering with Finance, Sales, or Customer Support on a CRM, ERP, or billing process change • Ability to evaluate platform requests by clearly separating surface-level configurations from core system architecture decisions • Familiarity with Salesforce and NetSuite as a manager, and awareness of iPaaS/middleware tools such as Celigo • Exposure to SOC 2 or ISO 27001, or an SSO or migration project you drove end to end • Legally authorized to work in the United States; Rently US does not provide sponsorship

🏖️ Benefits

• 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options • FSA, STD, LTD, and other voluntary plans available • Coverage extends to employee, spouse, registered domestic partner, and dependent children • 401k with 3% Rently match • Paid time off • Sick time off • Partial gym membership reimbursement • Partial pet insurance reimbursement • Career growth opportunities • Professional development opportunities • Work related travel opportunities (dependent on role) • Company gatherings & team events