Customer Support Representative

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🤝 B2B

👥 B2C

Healthcare Insurance • B2B • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians • Proactively manage and maintain all assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions • Independently prioritize and execute tasks in a fast-paced, deadline-driven remote environment • Adhere strictly to all applicable state and federal regulations regarding the handling of personal health information (PHI) • Investigate and resolve service-related issues using helpdesk platforms • Document all customer interactions thoroughly and contribute to continuous improvement by escalating unresolved issues

🎯 Requirements

• Solid understanding of medical terminology and basic healthcare operations • Familiarity with HIPAA regulations governing the privacy and security of personal health information • 3–5 years of experience in customer support, technical support, or client services • Strong verbal and written communication skills • Excellent organizational and interpersonal skills • Advanced proficiency in Microsoft Office Suite • Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud

🏖️ Benefits

• comprehensive benefits package that includes various health and medical coverage options • dental and vision coverage • disability and life coverage • monthly medical waiver allowance • remote-first work environment • flexible paid time off • Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit providing virtual care solutions