Solution Architect

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Five Sigma - Claims Management Solution

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🛡️ Insurance

☁️ SaaS

💰 $16M Series A on 2021-09

Artificial Intelligence • Insurance • SaaS

Five Sigma is a comprehensive claims management platform that leverages cloud-based SaaS technology to offer 360-degree claim visibility, AI-driven insights, and decision-making automation. The platform is designed to enhance productivity and reduce costs for insurers, managing general agents, third-party administrators, and self-insured entities across various lines of business including property and casualty, automotive, homeowners, and more. With features like omnichannel communications, built-in communications and AI summaries, workflow automation, and API integrations, Five Sigma provides future-proof claims processing solutions that transform claims departments from cost centers to profit centers. The platform aims to improve customer satisfaction, operational efficiency, and overall performance through immediate deployment and ongoing product updates.

📋 Description

• Partner with Sales to validate solution approach before commercial commitment, including technical fit, implementation complexity, risks, assumptions and dependencies • Bring business and technical depth to solution demos and contribute to Statements of Work and implementation scoping • Lead discovery workshops with customer stakeholders and understand business processes and operating models • Map customer workflows to Five Sigma capabilities and design target solution architectures • Define boundaries between standard product, configuration, professional services, product enhancements and partner responsibilities • Own the Solution Design Document, including business context, end-to-end solution flow, organizational and line-of-business models, coverage and product taxonomy, integration architecture, non-functional requirements and roadmap alignment • Own integration architecture decisions for integrated systems, including protocols, data exchange patterns, directionality and authentication • Define non-functional posture covering throughput, SLAs, security, compliance, feature flags, availability and disaster recovery • Align stakeholders before implementation begins • Clarify solution intent and resolve architectural questions during delivery • Review implementations against agreed designs and evaluate change requests for alignment • Capture implementation learnings and recurring customer requests and feed them back into Product

🎯 Requirements

• End-to-end P&C claims lifecycle knowledge, from FNOL through settlement, including reserves, reinsurance, subrogation and salvage • Knowledge of policy structures, including coverage, peril and incident distinctions, limits, deductibles, endorsements and bordereau reporting • Regulatory context in at least one market: FCA (UK), APRA (Australia), state DOI (US), GDPR/DPA • Exposure to customer archetypes including Lloyd's coverholders, MGAs, TPAs, direct insurers, InsurTechs and brokers • Integration architecture experience across REST, SOAP, webhooks, event streams and file-based patterns • Ability to independently make synchronous/asynchronous, push/pull and protocol decisions • API design fundamentals including OpenAPI/Swagger, authentication patterns, idempotency and error handling • Configuration-first mindset, including knowing when to configure, request product enhancement or use custom work • Familiarity with modern SaaS architecture, multi-tenancy, feature flags and role-based access control • Ability to facilitate two-hour discovery workshops with 5–15 mixed-role attendees and produce actionable output • Ability to present solution designs to C-level stakeholders and defend architectural choices • Strong written documentation discipline for engineering and business audiences • 7+ years in solution architecture, technical consulting or hands-on delivery of SaaS insurance or claims platforms • Prior ownership of multi-workstream customer implementations, such as payments, policy integration, document management and reporting • Track record of feeding customer patterns into Product and influencing roadmap through customer work • Comfortable working with Sales during pre-sales and Delivery during execution

🏖️ Benefits

• Work with global enterprise insurers and complex, high-impact transformation programs • Shape a new strategic function from the ground up • Influence Product strategy through direct customer insight • Collaborate with experienced teams across Product, Sales and Delivery • Help build the future of AI-driven insurance technology