Engagement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $71k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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FlexTrades

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🎯 Recruiter

Manufacturing • Recruitment

FlexTrades is a company that provides project-based workforce solutions specifically aimed at the manufacturing and engineering industries. They specialize in deploying skilled tradespeople to help businesses meet production goals, address backlogs, and handle labor shortages, with a focus on U. S. -based manufacturing facilities. FlexTrades offers a variety of services including manufacturing support, custom labor solutions, and engineering support, assisting companies in maintaining production capabilities during increased demand or workforce challenges. Known for their responsive and professional service, FlexTrades effectively bridges the skills gap by supplying highly skilled workers, such as machinists and welders, when needed by their clients.

📋 Description

• Support up to 75 technicians and up to 30 active clients • Proactively communicate with Technicians and Clients through weekly or bi-weekly check-ins, in-person meetings, on-camera Teams meetings, phone calls, texts, and emails • Check in bi-weekly with every Technician, including at least one phone call or in-person conversation • Check in with every Client 2–4 times per month, including at least one client meeting • Improve assignment success rates and Technician satisfaction • Secure assignment extensions and increase Client satisfaction • Manage new technician arrivals • Participate in department meetings and collaborative conversations • Facilitate kickoff calls with new and returning Clients • Manage weekly timekeeping and attendance • Complete operational functions according to FlexTrades procedures and policies • Ensure employees arrive on time and meet client performance expectations • Handle Technician disciplinary measures related to performance and policy violations • Educate and enforce FlexTrades policies and professional expectations • Identify new client opportunities by building relationships with client contacts • Document activity in the ATS and use FlexTrades-required tools • Coordinate with the safety team to ensure appropriate safety practices • Assist with onsite injuries by coordinating with the FlexTrades safety team and facilitating Technician and Client communication • Collaborate across departments to solve problems and resolve issues • Adapt quickly to high-priority tasks and projects as directed by the Leader • Maintain a professional demeanor in Technician-, Client-, and Internal-facing conversations and meetings • Perform other duties as assigned

🎯 Requirements

• Previous staffing experience • 2+ years of experience in a corporate environment • 1+ years of customer service experience • Excellent written and verbal communication skills • Excellent problem-solving skills • Highly organized with excellent time management • Growth mindset • Strong computer skills, including Microsoft Office suite of products • Willingness, excitement, and availability to work away from home for extended periods of time • Comfortable working remotely, including on-camera in a Teams meeting environment • Previous experience with manufacturing and/or industrial companies preferred • Experience with Apple products such as an iPad is a plus • Bullhorn ATS experience is a plus

🏖️ Benefits

• Competitive salary and bonus plan • Medical insurance • Dental insurance • Vision insurance • Short-term disability insurance (STD) • Long-term disability insurance (LTD) • Life insurance • Paid time off (PTO) • Monthly professional development training