Patient Recruitment Training and Quality Specialist I

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $24 - $32 / hour

⏰ Full Time

🟢 Junior

🎯 Recruiter

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flourish Research

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Flourish Research is a national, multi-site clinical trial network and site operator that runs paid clinical studies across the United States. It provides end-to-end clinical research solutions — from first-in-human and early in-patient Phase I studies through Phase II–IV trials — and partners with pharmaceutical sponsors and CROs to accelerate trial execution using wholly-owned sites, experienced investigators, recruitment technology, and access to diverse and underrepresented patient populations. The company operates dozens of clinic locations across many U. S. states, specializes in therapeutic areas including cardiometabolic, oncology, neuroscience, infectious disease and vaccines, and emphasizes patient-centric care, high retention, and regulatory-quality study delivery.

📋 Description

• Onboard and train new employees on Salesforce, RealTime systems, patient engagement, and company procedures • Create and maintain training materials, guides, and documentation • Assess trainee progress and adapt training methods to individual learning needs • Plan and coordinate training schedules • Stay current on system updates and incorporate new features into the training curriculum • Monitor and grade customer service calls using established quality standards and rubrics • Provide constructive feedback and one-on-one coaching • Identify team performance trends and skill gaps • Document quality assurance findings and track improvement metrics • Collaborate with team leads to address performance concerns and celebrate successes • Analyze training effectiveness and quality metrics • Recommend and implement enhancements to training programs and quality standards • Participate in calibration sessions • Contribute to best practices and standard operating procedures • Maintain accurate training records and quality assurance documentation • Generate reports on training completion rates and quality scores • Participate in team meetings and departmental initiatives • Represent Flourish Research professionally when interacting with staff, clients, and vendors • Perform additional duties as assigned by management

🎯 Requirements

• High School Diploma • Minimum of 1-3+ years’ experience within the field of clinical or biological research • College degree preferred but not required • Ability to sit for an extended amount of time • Work is normally performed in a typical interior/office work environment • Local travel required; ability to drive and daily availability of an automobile • Subject/Patient customer service • Early evening and Saturday work schedules • Ability to properly lift up to thirty-five pounds and occasionally more than thirty-five pounds • Ability to work in a call center environment with occasional distractions and noise • Strong understanding of adult learning principles and training methodologies • Experience with Microsoft Office applications (Outlook, Word, and Excel) and internet-based applications • Detail-oriented, organized, self-motivated, able to work independently and on a team, and able to stay on task • Good written and verbal skills • Good critical thinking and problem-solving skills • Professional with a strong work ethic • Ability to adapt and take on additional tasks as requested • Ability to assist with key initiatives/process improvements in the department • Ability to assist with training new hires • Completes at least 80% of goals annually

🏖️ Benefits

• Health, dental, and vision insurance plans • 401(k) with a 100% employer match on the first 4% of employee contributions • Tuition reimbursement • Parental leave • Employee referral program • Employee assistance program • Life insurance • Disability insurance • Generous PTO plan covering vacation, sick, personal days and 8 paid holidays • Supportive and collaborative work environment • Endless growth opportunities • Early evening and Saturday work schedules • Local travel required; daily availability of an automobile