Strategic Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Flowspace

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

📦 Logistics

☁️ SaaS

💰 $31M Series B on 2021-03

Transport • Logistics • SaaS

Flowspace is an outsourced fulfillment solution provider for fast-growing CPG (consumer packaged goods) brands. The company specializes in logistics, helping brands expand their product reach through a network of over 150 warehouses nationwide. Flowspace provides tools for order management, inventory management, and integrates with major e-commerce platforms such as Shopify and Amazon. They offer services such as network optimization, custom packaging, and 2-day delivery, enhancing the efficiency and reach of their clients' supply chains. Flowspace leverages technology, including FlowspaceAI for inventory optimization and workflow automation, to streamline fulfillment operations and drive cost savings.

📋 Description

• Own the client relationship and drive account retention for Enterprise Accounts • Build deep, multi-threaded partnerships with key merchant stakeholders • Drive adoption of Flowspace solutions and deliver exceptional service • Act as the front-facing lead for all merchant communications • Ensure timely, responsive, proactive, and polished customer interactions • Collaborate with Operations, Product, Engineering, and Support teams to resolve issues • Represent the merchant’s voice internally by advocating for timelines, escalations, and feature requests • Lead weekly or bi-weekly account syncs and report on account metrics, open items, and business goals • Develop tailored QBR decks using the company template • Identify upsell and growth opportunities and partner with leadership and Executive Sponsors • Project-manage onboarding and launch for new merchants • Educate merchants on Flowspace’s platform, tools, and product offerings to drive adoption and value realization

🎯 Requirements

• 5+ years proven experience in a former/current account management role • Industry experience in logistics, warehousing, or ecommerce • Solid skills with software products, such as a WMS, Salesforce, and GSuite • Strong written and verbal communication skills • Ability to work across teams in a fast-paced but collaborative environment • Must be able to successfully manage virtual technology tools including GSuite, Slack, Zoom, and Miro • Must be able to work in a remote environment • Bachelor's Degree or equivalent work experience (bonus point) • Master's/Graduate degree (bonus point) • Experience in a startup environment (bonus point)

🏖️ Benefits

• Meaningful equity in a venture backed start-up; everyone gets stock options • Competitive Salary • Top of the line medical, vision, dental, and life insurance • Flexible time off, plus a separate bank for sick time • Paid parental leave • Mental Health / Wellness benefits and discounts for certain programs • Work From Home stipend towards your home office • 401K with matching • A clear success path within the company with opportunities to grow and lead • 15–20% travel as needed for employee team gatherings, conferences, and in-person customer meetings

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