Fleet Administration Specialist

Job not on LinkedIn

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $74.3k - $166.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

📦 Logistics

💼 Consulting

📣 Marketing

💰 Post-IPO Debt on 2023-08

Logistics • Consulting • Marketing

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

📋 Description

• Manage new fleet customer onboarding, including initial product setup and training • Execute day-to-day tactical requests from the vanity inbox, Implementation Project Managers, and Account Managers • Manage exceptions to ensure processes and requests are followed and resolved • Own escalated issues by applying critical thinking and problem-solving to identify and implement solutions • Ensure client expectations and internal metrics are met • Proactively manage customer groups and contacts to reduce defects • Manage monthly, quarterly, and annual customer reviews to analyze fleets and meet customer needs • Manage customer asset inventory • Work with IT to build processes and integrations consolidating data from multiple customer systems and resources • Support vehicle termination requests • Create new reports and generate recurring reports for customer requests • Build specific programs and provide customer service while ensuring fleet data accuracy

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree preferred • Equivalent customer service experience may be considered in lieu of degree • 3+ years of proven experience in fleet management • Strong knowledge of Excel, including formulas, VLOOKUPs, and pivot tables • Proficiency in Microsoft suite of programs • Effective written and verbal communication skills • Ability to interact professionally with diverse stakeholders • Ability to think creatively and operate in a dynamic white space environment, specifically concerning solution development • Strong interpersonal skills for building client relationships and communicating with Sales, Onboarding, and Account Management teams • Comfortable working without assigned swim lanes in a fast-paced, highly collaborative environment • Candidates must be legally authorized to work in the United States • Visa sponsorship is not available

🏖️ Benefits

• Immediate medical, dental, vision, and prescription drug coverage • Paid parental leave • New parent ramp-up programs • Subsidized back-up child care • Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments • Vehicle discount program for employees and family members • Management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • Generous vacation time • Sick/personal time • Paid holidays, including between Christmas Eve and New Year’s Day