Implementation Engineer

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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Fortress Information Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

🏛️ Government

🤖 Artificial Intelligence

💰 $125M Series C - Fortress Information Security on 2022-04

Cybersecurity • Government • Artificial Intelligence

Fortress Information Security is an AI-powered cybersecurity company that defends critical infrastructure, government agencies, and their supply chains against cyber threats and mission risk. The firm focuses on threat intelligence, vulnerability management, vendor and third‑party risk management (TPRM), supply chain and product cyber supply chain security (C-SCRM), SBOMs, and protecting public sector and critical infrastructure clients.

📋 Description

• Support end users during implementation, configuration, and troubleshooting of software solutions • Implement and provide ongoing support for the Fortress Platform • Perform User Acceptance Testing for new releases and deploy releases to all environments • Coordinate with software architects, project leaders, external customers, and senior management • Act as the initial point of contact for application and system concerns • Develop training materials, customize solutions, and advise management on implementation and support best practices • Lead testing and evaluation of new features before deployment • Guide implementation processes using advanced technical expertise • Diagnose and resolve complex software and system issues affecting platform functionality and security • Communicate technical concepts and solutions to end users, colleagues, and senior management • Manage escalations and leverage internal resources to resolve issues • Perform other duties as assigned

🎯 Requirements

• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of company products and services • Professional written and interpersonal skills for customer and client communication • Ability to prioritize and manage several milestones and projects efficiently • Ability to learn complex software and quickly pick up new technologies • Ability to persist through difficult problems and independently discover solutions • Ability to interface successfully with internal and external clients • Ability to accept constructive criticism and customer feedback • Comfortable using company help desk software such as Zendesk and other remote access desktop programs • Time-management skills and ability to establish reasonable, attainable resolution deadlines • Excellent written and verbal communication skills • Professional documentation, presentation, and planning skills • Proven ability to multitask competing priorities • Bachelor's degree in Information Technology, Computer Science, or a closely related field is required • Technical background preferred • Customer service background preferred • Experience with Zendesk or Atlassian Service Desk is a plus • CompTIA A+ or Security+ certifications are highly desirable

🏖️ Benefits

• Remote and Hybrid working environment • Competitive pay structure • Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families • Company paid life, short- and long-term disability insurance • Employee Assistance Program • 401(k) match • Flexible Paid Time Off • Parental Leave • Professional growth opportunities through succession planning, up-skilling, and certifications • Tuition and certification reimbursement • Employee Referral Programs • Company Sponsored Events