Implementation Specialist

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Lead in-person and virtual onboarding sessions for groups of 1-15 Care Pros and oversee the end-to-end onboarding process • Conduct needs assessments with Franchise teams to refine client care information • Verify client care plans for completeness and accuracy before transition • Identify and resolve Care Pro onboarding challenges and client schedule gaps or service risks • Maintain knowledge of state-specific requirements and verify Care Pro employment documentation, including I-9s and licensure • Review client contracts and profiles for regulatory compliance • Travel frequently to franchise locations for onsite onboarding, meetings, and franchise support; some weekend work may be required • Serve as primary liaison for Franchise owners and internal teams, leading meetings and resolving issues • Partner with Field Teams, Market Operations, and Hiring teams to address challenges • Provide additional capacity to other Honor teams during low implementation volume • Make decisions affecting Care Pro onboarding speed, Client go-live scheduling, employment compliance, care-plan safety, and prioritization of competing needs • Report to the Implementation Senior Manager

🎯 Requirements

• High school diploma or equivalent required • 2+ years in onboarding, training, customer service, or compliance-related roles • Strong organizational skills to manage concurrent Care Pro sessions and Client transitions • Excellent verbal and written communication skills • Critical thinking and problem-solving skills • Understanding of state/federal employment compliance and care delivery regulations • Familiarity with virtual and in-person training methodologies and risk management • Ability to operate at strategic Client-planning and detailed Care Pro-documentation levels • Adaptability to shifting priorities and travel schedules • Ability to work independently while collaborating with cross-functional stakeholders • Certifications/licenses: None required

🏖️ Benefits

• Bonus eligibility based on implementation success may be considered • Equity • 401K with up to a 4% match • Medical, dental and vision coverage including zero cost plans for employees • Short Term Disability fully employer paid • Long Term Disability fully employer paid • Life Insurance fully employer paid • Voluntary additional Life Insurance option • Generous time off program • Mental health benefits • Wellness program • Discount program