Account Manager – LTL

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Forward Air Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

📦 Logistics

Transport • Logistics

Forward Air Corporation is a leader in the expedited ground transportation industry, providing a comprehensive portfolio of services for over 25 years. They specialize in expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage, and pool distribution, along with tailored temperature-controlled logistics services. Committed to innovation, Forward Air continuously enhances technologies, systems, and tools to meet unique customer shipping needs across North America, establishing itself as a single resource and partner for supply chain solutions.

📋 Description

• Manage a portfolio of strategic LTL customer accounts • Serve as the primary point of contact and trusted advisor for assigned accounts • Build and maintain relationships with customer stakeholders across operational, commercial, and leadership levels • Understand customer supply chain strategies and align transportation solutions to support them • Position the Company as a preferred transportation provider within partner logistics networks • Monitor and analyze account performance, revenue trends, customer satisfaction, and retention risks • Identify organic growth, share-of-wallet expansion, additional transportation, and new LTL shipping opportunities • Establish customer-specific performance metrics and fact-based reporting • Lead corrective action planning and continuous improvement initiatives • Create, prepare, and lead Quarterly Business Reviews and executive business reviews • Present operational and financial performance and develop strategic action plans • Advocate for customers internally and align resources with customer commitments and business objectives • Drive account retention, expansion, profitability, contract renewals, and commercial negotiations • Maintain account plans, customer activity, opportunities, pipeline visibility, forecasting information, and customer records in Salesforce and other business systems • Partner with Operations, Customer Service, Pricing, Commercial, and Sales teams on account performance, RFPs, expansions, win-back initiatives, onboarding, implementation, and service launches • Manage customer escalations, service concerns, and operational challenges • Monitor market trends, customer needs, and competitive activity • Perform other duties as assigned

🎯 Requirements

• Undergraduate degree in Business, Supply Chain, Logistics, or a related field from an accredited college or university required • 3+ years’ experience in transportation, account management, or related customer-facing experience preferred • Deep understanding of LTL transportation and freight operations, ground transportation terminal/hub/station environments, transportation services, or related logistics functions preferred • Strong relationship management, analytical, communication, negotiation, and problem-solving skills • Demonstrated ability to identify revenue risks, growth opportunities, and customer retention strategies • Ability to manage multiple priorities and build effective relationships across functions • Demonstrated discretion and confidentiality in handling and protecting sensitive information • Proficient with Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), CRMs (Salesforce), and web conferencing (Teams, Zoom, Webex, etc.) • Comfortable with a remote work environment and travel for related meetings/events

🏖️ Benefits

• Remote work arrangement • Travel for related meetings/events