Vice President – Client Relations

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 10%

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Manage and oversee day-to-day subservicing client relationships, including client and internal Freedom requests • Present monthly subservicing portfolio performance to Executive Leadership • Manage ongoing client deliverables and implement changes to support client requirements • Review proposed subservicing contracts, amendments, and fee schedules with Freedom Legal • Attend client meetings and maintain client relationships • Manage department and executive reporting on subservicing • Proactively manage reporting and client deliverables to ensure a positive client experience • Resolve client billing issues and work with Freedom teams to address process gaps • Oversee client investor relationships and ensure Freedom teams have access to client Seller/Servicer IDs and custodial accounts • Manage remote employees for peak efficiency and performance • Oversee Freedom outsourced vendor portfolios, including audit, compliance, and ongoing oversight reporting to the Senior Leadership Team • Direct resolution of escalated client requests and potential compliance issues • Direct delivery of client responses with supporting documentation where needed • Ensure Freedom servicing complies with applicable laws, guidelines, and client contractual requirements • Perform special projects or strategic initiatives as assigned • Comply with company policies and procedures • Maintain reliable and punctual attendance • Interview, hire, train, assign, direct, and appraise staff; reward and discipline employees; address complaints and resolve problems

🎯 Requirements

• Minimum of high school diploma or equivalent is required • Bachelor’s degree in business, finance, economics, or a related field is preferred • Minimum of fifteen (15) years of experience in mortgage loan servicing, with emphasis in all aspects of mortgage servicing operations including Investor Reporting and Compliance • In-depth understanding of mortgage servicing for all loan types • Strong understanding of FHA, VA, USDA and GSE mortgage servicing • Strong understanding of mortgage loan servicing systems, with emphasis in Loan Serv • Familiarity with Sagent (Loan Serv) system preferred • Servicing emphasis with Investor Reporting / Accounting preferred • Excellent organization, communication, analytical, problem-solving, and attention-to-detail skills • Ability to meet deadlines in a fast-paced environment and manage time and priorities • Microsoft Office experience and advanced Excel knowledge • Ability to present information to all staff levels • Ability to write, read, analyze, and interpret technical, financial, legal, policy, and procedural documents • Ability to calculate basic financial figures and amounts • Ability to read, edit, and critique client contracts • Proficiency with word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, email, and internet software • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to work with little supervision • Ability to meet critical departmental and federal timelines accurately and efficiently • Ability to build relationships with internal and external clients and vendors • Strong work and business ethics • None required for certificates, licenses, or registrations • MBA certification as CMB, AMP, or CMS preferred • Ability to communicate clearly and professionally with internal and external lines of business • Ability to effectively present information in professional documents and instructions • Ability to manage remote employees

🏖️ Benefits

• Remote work arrangement • Equal employment opportunity • Reasonable accommodations for disabilities