Intake Specialist I

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Educate patients and caregivers on the application and enrollment process • Work closely with patients, caregivers, Patient's Case Manager, and inter-departmental teams • Ensure a quick and efficient turnaround time to get clients on Care • Provide a seamless customer service experience • Ensure a seamless, complete, and effective enrollment process for prospective clients into the SFC program • Serve as the initial point of contact for calls from prospective clients, caregivers, or pending enrollees • Manage a high open caseload until enrollment is complete • Consistently meet monthly completed Start of Care (SOC) goals • Provide exceptional customer service and a positive experience • Communicate with Case Management agencies regarding patient authorizations • Navigate multiple systems and portals to determine eligibility and obtain authorization • Achieve monthly new enrollee goals • Maintain data input, scheduling, and document uploading • Initiate patient enrollment confirmation or rejection communications

🎯 Requirements

• Experience in high-volume inbound and outbound call environment • Motivated to help patients/caregivers and exceed open case targets and metrics • Poise and patience when dealing with clients • Excellent written and verbal skills • Ability to comfortably resolve issues over the telephone • Computer proficiency • Strong typing skills • Ability to leverage technology to identify, research and solve customer issues • Keen attention to detail • Metrics-driven • Excellent time management skills • High empathy and collaborative team player • Flexibility and openness as the role and responsibilities may change and/or evolve • 2+ years of relevant experience in a similar position is preferred • Healthcare/startup experience • Bilingual in Spanish, or other languages desired

🏖️ Benefits

• Excellent in-house training • Continued career development opportunities • Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Fun company events • Ongoing learning opportunities