Lead Project Support Engineer

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Operate with little supervision and make decisions to resolve customer issues • Take ownership of situations and guide the Support team in the absence of management • Collaborate with peers and Lead Team members on complex issues and innovative solutions • Mentor team members and facilitate their growth • Use FUJIFILM knowledge resources to identify known issues • Follow SLA requirements and TAC escalation procedures • Work with business units on escalated cases, security projects, hardware requests, and third-party remote-hands vendors • Train business units on backend applications managed by the project team • Maintain expert knowledge of medical imaging products and related technologies • Serve as Project Team Shift Lead when scheduled • Answer and facilitate incoming customer calls and document interactions in cases • Monitor project-team communication channels and maintain proper statuses • Perform data collection for Medical Informatics revenue purposes • Meet yearly goals and team metrics • Participate in overtime, holiday work, and an on-call rotation • Travel overnight on short notice when required for customer systems • Maintain compliance with company quality, regulatory, U.S. FDA, ISO 13485, and other applicable requirements • Maintain a ServiceForce case backlog of 25 or fewer cases

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or comparable education and work experience • Minimum of 7 to 10 years of industry experience • Excellent organizational and multi-tasking skills • Superior communication and interpersonal skills; excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on technology data and product knowledge • Advanced knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, 2022+ • Advanced knowledge of networking, SQL Server, and/or Oracle • Advanced knowledge of current network technologies • Advanced knowledge of Synapse Radiology and Cardiovascular applications • Advanced knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM • Advanced knowledge of Medical Informatics Solutions, VMware, and storage • Advanced knowledge of storage architecture, specifically EMC, NetApp, Pure, and Nexsan • Preferred: 3–5 years of proven FUJIFILM Synapse experience • Preferred: Synapse administration experience • Preferred: mastery of Synapse workflows and implementations • Preferred: mastery of HL7 and DICOM protocols and interfaces • Preferred: industry-specific technical certifications such as Microsoft, VMware, Cisco, Veeam, Automate, or Securelink • Preferred: Security+ or higher security certification • Must obtain and/or maintain Security+ certification within one year of starting • Must acquire the knowledge necessary to become a TAC Subject Matter Expert in Project Team disciplines • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Ability to lift and carry up to 10 pounds for up to 20% of applicable work time • Ability to work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Ability to undertake short-notice overnight travel when required • Up to 10% travel may be required

🏖️ Benefits

• Flexible environment • Up to 10% travel may be required based on business needs • Equal opportunities in hiring, promotion and advancement, compensation, benefits, and training • Reasonable accommodation during the application and selection process • COVID-19 vaccination encouraged; periodic testing and indoor face coverings as required, subject to accommodations