Lead Project Team Support Engineer

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🔥 3 hours ago

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Operate with little supervision and make decisions to resolve customer issues • Take ownership of situations and guide the Support team in the absence of management • Collaborate with peers and Lead Team members on complex issues, innovative solutions, and process documentation • Mentor team members and facilitate their growth • Use FUJIFILM knowledge resources to identify known issues • Follow SLA requirements and the TAC escalation process • Work with business units on escalated cases, security projects, data gathering, testing resolutions, hardware requests, and third-party remote-hands vendors • Train business units on backend applications managed by the project team • Maintain expert knowledge of medical imaging products and related technologies • Serve as Project Team Shift Lead when scheduled • Answer and facilitate incoming customer calls and document interactions in cases • Monitor project-team communication methods and maintain status updates • Perform data collection for Medical Informatics revenue purposes • Meet yearly goals and team-level metrics • Participate in after-hours, overtime, holiday, and on-call coverage • Travel overnight on short notice when required for customer systems • Maintain a ServiceForce case backlog of 25 or fewer cases • Comply with company quality, regulatory, U.S. FDA, ISO 13485, and other applicable requirements

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or comparable education and work experience • Minimum of 7 to 10 years of industry experience • Excellent organizational and multi-tasking skills • Superior communication and interpersonal skills and excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on technology data interpretation and product knowledge • Advanced knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Advanced knowledge of networking, SQL Server, and/or Oracle • Advanced knowledge of current network technologies • Advanced knowledge of Synapse Radiology and Cardiovascular applications • Advanced knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM • Advanced knowledge of Medical Informatics Solutions, including VMware and Storage • Advanced knowledge of storage architecture, specifically EMC, NetApp, Pure, and Nexsan • Ability to work outside normal business hours, overtime, holidays, and an on-call rotation • Ability to travel overnight on short notice when required • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Ability to lift and carry up to 10 pounds for up to 20% of applicable work time • Within one year, obtain and/or maintain Security+ Certification and acquire knowledge to become a Project Team TAC SME • Preferred: 3–5 years of proven FUJIFILM Synapse experience • Preferred: Synapse Administration experience • Preferred: Mastery of Synapse workflows and implementations • Preferred: Mastery of HL7 and DICOM • Preferred: Relevant Microsoft, VMware, Cisco, Veeam, Automate, or Securelink certifications • Preferred: Security+ or higher security certification

🏖️ Benefits

• Flexible work environment • Up to 10% travel may be required based on business needs • Equal opportunities in hiring, promotion and advancement, compensation, benefits, and training • Reasonable accommodation during the application and selection process • COVID-19 vaccination accommodation for medical, religious, or other legally required exemptions