Oracle DBA – National Support Engineer, Medical Imaging

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $110.4k - $146.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 0%

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide the highest level of technical expertise and experience for Fujifilm Healthcare Medical Informatics products, including storage systems, PACS, VNA, Mobility, 3D Systems, Syncomm, and Clinical Information Systems • Drive technical leadership and direction for customer support, development, and other functional departments • Evaluate, triage, present, and resolve high-priority technical customer issues with development leadership • Provide advanced troubleshooting for complex issues escalated from the Technical Assistance Center • Consult with TAC and Development on Synapse issues requiring development action • Provide technical support, mentorship, and specialized training to Enterprise Support, TAC, Upgrade, Project Engineering, and global business partner teams • Establish and oversee mentorship programs for Principal and other technical support engineers • Lead cross-functional technical investigations and problem-solving teams involving Development, QA, and Product Management • Improve escalation processes, documentation, and Knowledge Base article publication • Lead strategic initiatives to reduce escalations and improve product quality with R&D • Research, evaluate, and pilot new technologies and methodologies, including AI/ML predictive analytics and observability tools • Define best practices and technical standards for the global support team • Influence product design and architecture for supportability, reliability, and diagnosability • Advise senior management on critical technical decisions and technology trends • Manage complex technical issues directly with customers and communicate with Development and other business areas • Provide strategic technical direction in cross-functional teams and collaborate with Fujifilm teams on complex solutions • Support special projects and new software/product releases • Communicate clinically related issues to Development • Provide technical guidance to Marketing and Sales for RFP questions when requested • Operate with minimal managerial supervision and drive issues through completion • Provide 24/7 after-hours on-call support for down-site situations as needed • Maintain expert knowledge of current medical imaging products and related technologies • Maintain certifications, product expertise, documentation quality, training completion, and assigned performance goals • Conduct virtual and in-person training for organizational teams • Comply with company quality and regulatory requirements

🎯 Requirements

• Minimum twelve (12) years of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or Imaging products • Master (preferred) with 8 years industry experience or Bachelor’s Degree with industry experience of 10 years or comparable work experience of 12+ years of industry experience • Minimum 4 years of proficiency in holding the position of Senior Principal National Support Engineer II is preferred • Current Leading Industry Certifications – one or more preferred, including Security Certification (Security + or higher), VCP, CISCO, Azure, Linux, Microsoft, relevant professional-level cloud certifications, or advanced networking certifications • Outstanding troubleshooting skills in a pressure situation • Excellent presentation skills • Demonstrates clear and logical thinking and the ability to think outside of the box to address complex issues • Demonstrates expertise in at least one product line offering and basic/intermediate understanding of at least one other current product • Adept with storage systems and storage protocols: SMB and S3 • Mastery of networking architectures and ability to troubleshoot using networking commands and Wireshark or sniffing software • Expert with DICOM, HL7, HTTP/HTTPS, SSL/TLS • Skilled with cloud computing concepts: AWS, Azure, etc. • Masters understanding of Microsoft Server 2012, 2016, 2019, 2022+ and system administration • Skilled with Shell Scripting in BASH and PowerShell • Skilled with C#, Java, Python, HTML/XML • Expertise in ORACLE, PostgreSQL and SQL databases, SQL Plus and SQL scripts • Adept with Docker or Kubernetes • Proficient in managing Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, or Scientific Linux servers • Master level knowledge of medical informatics architecture and design, VMware, and Storage Solutions • Mastery knowledge of Linux Architecture and system administration • Experience optimizing performance, scalability, and security of enterprise-level medical informatics systems • Ability to translate complex technical concepts into clear strategic recommendations • Ability to lead development and curation of advanced knowledge bases and diagnostic playbooks • Ability to sit up 75–100% of applicable work time and use hands/fingers up to 100% • Ability to stand, talk, and listen for 75% of applicable work time • Ability to perform standing, walking, bending, kneeling, stooping, crouching, and/or crawling under a desk • Ability to lift and/or move items weighing up to 50 pounds frequently • Ability to reach above the head and manipulate hand tools • Working outside normal business hours, overtime, holidays, and participation in an on-call rotation are required • Ability to travel on short notice, including overnight travel, based on business needs • Must comply with applicable U.S. FDA medical device, ISO 13485, and other laws, regulations, and standards

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • Life Insurance • Paid Time Off • Flexible environment • Occasional (up to 25%) travel may be required based on business need • Professional development through continuous education and training • Remote work arrangement