Customer Service Representative, Part Time

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Learn our product offering and be able to communicate our value to potential customers • Guide customers through the installation & training process (remotely and in person) to ensure the successful adoption of our product and maintain high customer satisfaction • Establish and maintain relationships with customers by understanding their business objectives and providing exemplary support with the goal of creating long term loyal customers • Continuously learn and maintain your expert product knowledge and educate customers on the functionality and uses of our products • Document, analyze, troubleshoot and test software based on and related to user specifications and technical issues • Track your interactions and keep customer data organized using our ticketing tools • Provide live chat, email, and phone support, including creating records of software “bugs” and performing follow ups on existing issues clients have reported • Provide customer insights and feedback to other teams including Sales, Development, Project Management and others • Proactively engage existing customers to ensure successful adoption of the platform • Maintain high levels of customer satisfaction by providing fast and accurate responses while closing a high volume of tickets • Support leadership and actively contribute to key business initiatives complexity comfortably; capable, and agile. Applies new learnings to enhance productivity and quality of the work without prompting. Seeks and applies efficiencies in day to day work, constantly improving and streamlining processes to achieve company objectives.

🎯 Requirements

• Experience in a call center is a plus • Experience in software training is a plus • Background in networking is preferred • Bachelor's degree in an IT related field is desirable • Possess a natural ability to communicate with people of all backgrounds • Possess excellent writing skills and ability to quickly compose clear and concise answers • Treat all feedback, issues, and questions as opportunities to improve • Have the ability to prioritize and think strategically about how to improve processes to make our users’ experience even better, while still managing day-to-day tasks • Are dependable with the ability to multitask and work in a fast-paced environment • Already are, or can learn to be, a highly computer literate, technical individual that embodies excellent troubleshooting and problem-solving skills • Are able to learn technical knowledge related to computer system analysis, application development, or software engineering • Are hungry to grow both personally and professionally are tech-savvy individuals who naturally adapt to an ever-evolving technological environment.

🏖️ Benefits

• A flexible remote work environment • A supportive and collaborative team culture • Opportunities to grow both technical and customer service skills