Director, Account Management

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Funnel Leasing

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $36.5M Series B on 2022-02

Consulting • Marketing • Logistics

Funnel Leasing is a CRM, AI, and automation platform specifically designed for multifamily operators. The company enhances operations and improves the renter experience by centralizing operations and leveraging modern AI and automation technologies. Funnel Leasing's comprehensive platform supports the entire renter and resident experience, from inquiry through renewal, while optimizing marketing and operations for efficiency and cost reduction. By increasing team efficiency and automating manual workflows, Funnel also addresses staffing inconsistencies, integrates with existing tools, and helps fight housing inequality through its 501(c)(3) initiative, HOME by Funnel Inc.

📋 Description

• Own the complete account relationship for an assigned portfolio of 15-25 existing multifamily customers, managing commercial and relationship dynamics from implementation through renewal and expansion. • Establish and execute comprehensive account plans identifying business drivers, expansion opportunities, competitive threats, and renewal risks. • Lead quarterly business reviews with customer executives and stakeholders, presenting business outcomes, usage analytics, ROI impact, and strategic recommendations. • Partner with the Technical Success Manager on technical deep-dives, product demonstrations, implementation timelines, best-practice guidance, customer success initiatives, and expansion opportunities. • Identify and develop expansion pipeline through discovery conversations, customer pain-point analysis, competitive evaluation, and upsell/cross-sell opportunities. • Manage renewal cycles, including forecast accuracy, contract negotiation, renewal risk mitigation, and executive stakeholder engagement. • Build and maintain relationships with customer stakeholders from operations teams to C-suite executives. • Monitor and analyze customer health metrics, product adoption trends, support ticket volume, and account satisfaction. • Provide customer feedback, market intelligence, competitive insights, and product enhancement requests to Product, Marketing, and Leadership. • Maintain accurate account information in Salesforce, including account plans, opportunities, stakeholder maps, health scores, and expansion pipeline forecasts. • Collaborate with Implementation and Support teams to ensure smooth onboarding, rapid time-to-value, and issue resolution. • Represent Funnel Leasing at customer advisory boards, industry events, and customer user groups. • Create a culture of continuous improvement and learning. • Foster collaboration within the team and across the company. • Perform other duties as assigned and modified at manager's discretion. • Travel 20-30% for in-person QBRs, customer visits, and industry events.

🎯 Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, or related field. • Minimum of 2-4 years of Account Management, customer success, or expansion-focused sales experience in the SaaS, software, or technology sector. • Proven track record of driving account expansion, managing renewals successfully, and growing ARR within an assigned customer portfolio. • Strong ability to build and maintain relationships with C-suite and operational stakeholders, navigate complex organizational structures, and influence strategic business decisions. • Excellent communication and presentation skills; ability to articulate business value, conduct executive meetings, and lead effective QBRs. • Proficiency with CRM systems (Salesforce preferred), sales analytics, and business intelligence tools; comfort with data-driven decision making. • Experience in multifamily, real estate, property management, or PropTech is highly preferred. • Familiarity with MEDDIC, Sandler, Challenger Sale, or similar sales methodologies is a plus. • Ability to perform all essential job functions, with or without reasonable accommodation. • Travel 20-30% for in-person QBRs, customer visits, and industry events.

🏖️ Benefits

• Health insurance • Dental and Vision insurance • Company paid Life/AD&D • Long-term Disability insurance • Short-term Disability insurance • Term Life insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Retirement Plan - 2% company match • EAP • Remote/Hybrid Opportunities • Uncapped Discretionary Time off • Sick Leave • 14 paid holidays • One time remote work stipend • Employee recognition program • Employee-led Groups (ELG’s) • Unlimited PTO • Benefits that begin on your first day of employment • Variable compensation eligibility

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