Director, Commercial Analytics – Insights

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $185k - $200k / year

⏰ Full Time

🔴 Lead

💰 Pricing Analyst

👻 Ghost score 0%

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Own the Renewal Ready Data standard, including the data readiness assessment framework, profiling, cross-system validation, Gainsight entity mapping, remediation backlog, and Readiness Decision gating each Atlas implementation • Own and evolve Renewal MetricOS, covering GRR, NRR, ARR, cohort retention, downsell and expansion mechanics • Deliver renewal performance insights and QBR analytics in executive customer conversations with CCOs, VP Revenue Ops, and data leaders • Translate KPI definitions and reporting console metric requirements into FDE engineering product specifications • Bridge analytics and product build • Surface portfolio-level leading and lagging renewal performance signals and recommend actions to Delivery Leaders • Manage the Data Analyst team and own analyst capacity and workload planning aligned with pipeline demand and implementation schedules • Maintain and expand the proprietary benchmarking library • Travel occasionally for customer diagnostic kickoffs, executive readouts, QBR presentations, team meetings, training, or company events

🎯 Requirements

• 10+ years of relevant experience • Bachelor’s degree in a quantitative or business field, or equivalent combination of education and experience • Data readiness or data quality framework ownership in a SaaS implementation or managed services context • Deep subscription and recurring revenue metric fluency, including GRR, NRR, ARR, cohort retention, downsell and expansion mechanics • Executive-level quantitative communication, including presenting findings at CCO / VP Revenue Ops / CFO level and defending methodology under commercial challenge • Analyst team management experience with capacity planning against variable, pipeline-driven demand • Direct renewals, customer success, or subscription operations experience • Experience with data quality or preparation tooling such as Alteryx, dbt, Great Expectations, or Data Sentinel, or equivalent • Gainsight and Salesforce familiarity sufficient to design KPI frameworks and validate source data integrity • Benchmarking library or peer comparator dataset experience in a consulting or managed services context • Exposure to performance-based or gainshare commercial structures and BPO delivery models

🏖️ Benefits

• Commission based on performance • Participation in Gainsight’s equity program • Fully covered medical premiums (employee-only) • Flexible PTO • 401(k) plan • Dental and vision coverage • Remote work options • $10,000 lifetime fertility stipend • Access to coworking spaces around the globe • Dedicated Recharge Holidays — one long weekend each quarter • Mentoring and career development opportunities