Experienced Information Systems Architect – ServiceNow

🕒 July 16

🗽 New York – Remote

🗽 New York – Remote

💵 $95.1k - $135.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs • Define and enforce platform governance, including release management and security protocols • Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance • Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards • Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM) • Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies • Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment • Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures) • Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols • Design and implement automated processes for populating the CMDB and managing service relationships • Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services • Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions • Ensure that all integration and development efforts align with the Gainwell ServiceNow Platform team’s delivery expectations • Facilitate design authority meetings and provide consultative guidance to development teams • Develop and deliver SLA/KPI reports related to services and platform performance • Monitor how IT support teams leverage CMDB data and provide training as needed • Drive continual improvement of ITSM processes and platform capabilities

🎯 Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline • 5+ years supporting ITSM processes • 3+ years of hands-on experience with ServiceNow platform development and discovery tools • 3+ years designing and implementing integrations with third-party tools • 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP • Certifications (Preferred): ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), ITIL, COBIT, Six Sigma, PMP

🏖️ Benefits

• generous, flexible vacation policy • educational assistance • comprehensive health benefits • 401(k) employer match • leadership and technical development academies