Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Senior Client Services Analyst
🕒 May 28
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Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Deliver comprehensive support to FraudCapture® clients • Conduct user training sessions and develop help documentation • Promote strong customer engagement • Act as first point of contact for issues and escalations • Perform initial troubleshooting for reported issues • Maintain routine communication with clients
🎯 Requirements
• 3+ years of experience detecting and investigating healthcare fraud • 2+ years providing excellent customer service • Excellent understanding of how investigative teams use systems to do their work • Comfortable troubleshooting and resolving technical issues • Excellent written and verbal communication skills • Ability to tailor explanations to different technical levels • Ability to create training materials (e.g., written documents, videos, presentations) • Ability to work independently, manage multiple priorities simultaneously
🏖️ Benefits
• Generous, flexible vacation policy • Educational assistance • Comprehensive health benefits • 401(k) employer match • Leadership and technical development academies
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