AI/ML Engineering Director

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170.1k - $230k / year

⏰ Full Time

🔴 Lead

👮‍♀️ Software Engineering Manager

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Assess current-state service desk and contact center environments, including people, processes, technology, and operating and costing models • Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration • Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives • Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings • Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions • Brief internal and customer stakeholders on relevant technologies and methodologies • Support capture and business development efforts, including proposals, requests for information, and whitepapers • Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service management • Facilitate workshops, stakeholder interviews, and operational assessments • Convert operational pain points into scalable technical and process solutions • Produce architectural documentation, transformation strategies, business cases, and executive-level briefings • Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements • Evaluate, recommend, and implement conversational AI/chatbots, virtual agents, intelligent routing, KCS, RPA/agentic automation, workflow automation platforms, agent assist capabilities, predictive analytics, and reporting • Demonstrate measurable improvements in automation, self-service adoption, customer and employee experience, resolution times, operational efficiency, cost optimization, modernization sustainability, and portfolio growth

🎯 Requirements

• Bachelor’s Degree in Information Technology or equivalent experience • 5+ years of related experience required • 15+ years of related experience preferred • 8+ years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical field preferred • Must be able to obtain and maintain a Top Secret security clearance • US Citizenship required • Experience delivering modern AI methods to real-world problems in complex technical environments across Government or Commercial industries • Experience designing or implementing AI and automation solutions within support organizations • Ability to assess and redesign support operating models for efficiency and scalability • Strong executive communication and client-facing consulting skills • Experience owning or supporting a portfolio of work, including delivering to a cost model or owning P&L • Familiarity with Agentic and Gen AI-enabled support capabilities and copilots • Experience developing business cases or ROI/Cost models for automation initiatives • Hands-on experience with virtual agents, LLM orchestration, agentic AI patterns, safety, compliance and guardrails, conversational design, AI evaluation frameworks, prompt engineering, and context engineering

🏖️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Full-flex work weeks where possible • Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • AI-powered career tool identifying career steps and learning opportunities • Internal mobility support • Wellness packages • Award-winning culture of innovation and military-friendly workplace