BMC Remedy/Helix Developer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $128k - $173.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Provide technical guidance on application and integration capabilities • Gather requirements and prepare requirements and design documentation • Deliver presentations and product demonstrations • Create implementation guides and test scripts • Develop workflows and integrations in Developer Studio and Innovation Studio • Build forms, fields, workflow, and data import files for Foundation and Transactional Data • Develop REST API, web service, and LDAP integrations between Helix and external systems • Develop Digital Workplace service offerings • Work incident assignments and communicate with customers within service-level agreements • Create follow-on change requests and Jira stories • Prepare and coordinate change requests and follow operating procedures • Maintain and update the production environment • Meet key performance indicator thresholds • Support customer onboarding, ad-hoc requests, sustainment, and continual service improvement • Identify gaps between out-of-the-box workflows and custom requirements • Provide out-of-the-box solutions to minimize customization • Maintain system integrity through configuration control and change management • Manage sprint workload, forecast deliverables, execute milestones, and minimize technical debt • Provide demonstrations of completed sprint products • Communicate professionally with customers, peers, and leadership • Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, and approved service interruption change windows • Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings

🎯 Requirements

• 5+ years of software development experience • Ability to obtain and maintain an Interim Secret security clearance before starting • BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience • Experience with SaaS solutions or AWS Cloud environments • Experience with BMC Remedy version 23.x or higher • Experience with ITIL methodologies • Experience with Helix/Remedy application process flows • Expert familiarity with one or more 23.x+ Helix applications, including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital Workplace Portal, CMDB, or Asset Management • Experience with Pentaho Spoon, BMC HDM, REST API, or web services for system interfaces or data migration • Experience working in an Agile project methodology environment • Excellent verbal and written communication ability • Ability to create and edit Microsoft Word, Excel, and PowerPoint documents • Advanced ability to analyze data with Microsoft Excel or comparable tools • Ability to create and describe process flows in Microsoft Visio or comparable tools • Experience managing documents in Microsoft SharePoint • Working knowledge of relational databases • Understanding of networking concepts and OSI rules • Ability to use logging to troubleshoot issues • Experience providing customer demonstrations • Experience gathering and documenting customer requirements • Experience working with multiple projects and team members • Demonstrated ability to work productively remotely • CompTIA Security+ CE certification; may obtain within 3 months from start date • BS degree; additional years of experience may be considered in lieu of degree • U.S. citizenship required • Scheduled weekly hours: 40 • Travel required: None

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay • Paid time off • Full-flex work week • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • Ability to contribute pre-tax and post-tax dollars to 401(k) up to IRS annual limits • Company 401(k) match • Vacation, sick, and personal time • Paid holidays • Paid parental leave • Military leave • Bereavement leave • Jury duty leave • 15 days of paid leave per calendar year for new employees, typically • An additional 10 paid holidays per year • Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team • Identity verification process using advanced biometrics and artificial intelligence