Healthcare Business Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55.8k - $65.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Research and respond to inquiries related to the Affordable Care Act (ACA) • Analyze inquiries and determine appropriate responses • Research complex policy and programmatic requirements • Craft written responses using plain language • Document precise notes explaining research, inquiry understanding, and response justification • Navigate the inquiry response system and database to research relevant submitter data • Monitor an individual dashboard and implement reviewer feedback • Identify inquiry trends and propose or edit knowledgebase language • Triage cases, determine escalation and troubleshooting needs, and track results • Identify process improvements and recommend productivity and efficiency improvements to the Operations Manager • Collaborate with cross-functional teams on inquiry responses for regulatory changes affecting in-person assisters and health care consumers • Review team members’ inquiry responses for quality, accuracy, format, and grammar • Provide feedback on responses • Participate in client meetings and document notes

🎯 Requirements

• Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience • 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues • Advanced experience conducting research of complex policy and/or programmatic requirements • Excellent writing and verbal customer service skills • Experience using plain language to craft written responses • Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook) • Relevant experience triaging, routing, and resolving inquiries • Candidate must be able to obtain Public Trust clearance • Candidate must have lived in the United States at least three (3) out of the last five (5) years • Work visa sponsorship will not be provided • Knowledge of or experience with using a Salesforce system • Ability to manage time, set priorities, and work under time constraints • Excellent organizational skills and ability to multitask • Demonstrated presentation and public speaking skills • Sound analytic, problem solving, and qualitative skills • High level of initiative coupled with quick learning ability • High degree of professional maturity and sound decision-making ability • Proven team player; strong relationship building skills both internally and externally • US Citizenship Required: No

🏖️ Benefits

• 401K with company match • Paid education and certifications • Professional growth opportunities • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan options • Full flex work weeks where possible • Vacation, sick, and personal time • Paid holidays • Paid parental leave • Paid military leave • Paid bereavement leave • Paid jury duty leave • Typically 15 days of paid leave per calendar year for new employees • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12 month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Identity verification process using advanced biometrics and artificial intelligence