Provider Relations Supervisor

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $46.3k - $62.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Develop provider relations strategy and annual operating plans with the Provider Services Lead • Translate organizational goals into targets, roadmaps, KPIs, and staffing/resource plans • Lead, coach, evaluate, and develop Provider Network Representatives • Establish escalation pathways, service levels, templates, and communication standards • Oversee account management for healthcare delivery organizations and independent providers • Resolve complex provider issues and improve provider satisfaction • Direct provider onboarding, education, webinars, portal training, EFT setup, credentialing coordination, and directory validation • Standardize onboarding checklists, timelines, and handoffs • Oversee issues across claims, credentialing, enrollment, provider data, contracts, and portal support • Manage queues, case aging, blockers, work allocation, and SLA adherence • Lead root-cause analysis and corrective actions • Develop dashboards and routine performance reporting • Drive continuous improvement and implement automation or templates • Use data insights to prioritize outreach, education, and process enhancements • Partner with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT • Lead provider meetings and cross-functional workgroups • Ensure compliance, audit-ready documentation, confidentiality, and corrective-action remediation • Communicate status, risks, and recommendations to executive stakeholders

🎯 Requirements

• 3+ years of related experience • Skills in account management, key performance indicators (KPI), operational metrics, and problem solving • Quality compliance • MBI (T2) public trust requirement • Ability to work remotely • Less than 10% travel required • US citizenship is not required • Scheduled availability for 40 hours per week

🏖️ Benefits

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre- and post-tax contributions up to IRS annual limits and company match • Full flex work weeks where possible • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Identity verification process using advanced biometrics and artificial intelligence