Provider Relations Supervisor

🕒 August 27

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $46.3k - $62.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Lead the strategy, operations, and outcomes of the Provider Relations function supporting the World Trade Center Health Program • Lead, coach, and develop Provider Network Representatives; set goals, conduct evaluations, and provide ongoing coaching • Establish governance for escalation pathways, service levels, templates, and communication standards • Oversee account management for healthcare delivery organizations and independent providers • Serve as escalation point for complex provider issues and drive timely resolution • Monitor provider sentiment and satisfaction and implement improvement action plans • Direct provider onboarding, education, webinars, portal training, EFT setup, credentialing coordination, and directory validation • Standardize onboarding checklists, timelines, and handoffs with Credentialing, Provider Data, and Contracting • Oversee intake and resolution of issues across claims, credentialing, enrollment, provider data, contracts, and portal support • Manage queues and case aging, remove blockers, rebalance work, and ensure SLA adherence • Lead root-cause analysis and corrective actions to reduce repeat issues • Develop dashboards and routine reporting on satisfaction, onboarding, issue aging, portal adoption, quality, productivity, and SLA compliance • Drive continuous improvement and implement automation or templates where feasible • Partner with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT • Lead provider meetings and cross-functional workgroups and track actions to completion • Ensure compliance with policies, privacy/security requirements, and applicable regulations • Support audits and quality reviews and monitor corrective-action remediation • Communicate status, risks, and recommendations to executive stakeholders

🎯 Requirements

• Bachelor’s degree required • 7–10 years of experience in provider relations/network operations or related provider-facing functions • 3+ years of supervisory/people leadership experience leading provider relations or customer operations teams • Expertise in provider engagement, onboarding, education, and issue resolution • Strong analytical and written/verbal communication skills • Proficiency with provider portals, CRM/case management tools, and collaboration platforms • Advanced Excel/Sheets capability • MBI (T2) public trust/other requirement • Less than 10% travel required • Experience supporting federal or government-sponsored healthcare programs preferred • Familiarity with provider directory and credentialing requirements preferred • Exposure to claims operations and EDI preferred

🏖️ Benefits

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contribution options and company match • Full flex work weeks where possible • Vacation, sick, and personal time • Paid holidays • Paid parental leave • Paid military leave • Paid bereavement leave • Paid jury duty leave • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Remote telecommuting • Professional development opportunities