Field Service Engineer

🔥 18 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Perform preventative maintenance on medical equipment within hospitals or healthcare systems • Perform troubleshooting, service repairs, and installations of moderate complexity • Lead customer communications and serve as an escalation point for customer-related concerns • Own customer issues from dispatch or identification through resolution • Collaborate with team members to determine appropriate customer solutions • Lead installations, validations, maintenance, and service repairs on designated equipment • Use customer knowledge and relationships to support contract and on-demand revenue growth • Maintain customer relationships and ensure timely communication, resolution, and follow-up • Follow company policies, procedures, hospital protocols, regulatory requirements, and compliance standards • Document all work performed daily, including debriefing, metrics, and parts ordering • Partner with customers and/or sales teams to recommend value-added services • Use GE HealthCare escalation processes and collaborate with regional and national support on corrective action plans

🎯 Requirements

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment • Or high school diploma/GED and 6 years of relevant experience • Technical capabilities in imaging, including troubleshooting, repair and installation • Valid Driver’s License • Experience with web applications and Microsoft suite of products • Legal authorization to work in the U.S.; employment visa sponsorship is not provided • Availability after hours and/or for a rotating on-call schedule, including weekends • Ability to manage multiple competing priorities while maintaining customer satisfaction • Field service experience with X-ray or a similar imaging modality • Ability to lift, carry, push and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods • Ability to reach at, above and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity

🏖️ Benefits

• Professional development • Challenging careers • Competitive compensation • Relocation assistance • Equal Opportunity Employer • Drug screen condition applies to offer • Potential customer vaccination mandates may apply

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