Strategic National Vendor Operations Specialist

🔥 26 minutes ago

🇺🇸 United States – Remote

💵 $74.4k - $111.6k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework • Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services • Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers • Maintain customer and vendor equipment modifications at local and national levels • Oversee transaction schedules, inactive CMODs, capping defects, warranty conversions, new equipment warranty audits, and open PO reporting • Align with Vendor Operations and Contract Management team workflows to improve efficiency • Coordinate vendor service activities, including service requests, corrective repair, planned maintenance follow-up, closure, scheduling, OCA management, and local or national vendor contract processes • Partner with Service Sales, Field Service, Service Marketing, Commercial Solutions, ASL reviewers, and other stakeholders to resolve billing, contract, process, and data issues • Monitor system activity, reporting, and work queues to support service commitments, issue resolution, and operational visibility • Identify and support process improvements, standard work, and quality controls • Complete Quality and Compliance responsibilities, training, reporting, and corrective actions according to GE HealthCare policies and applicable requirements • Coordinate vendor on-site support for planned and corrective maintenance activities

🎯 Requirements

• Associate degree in Business Administration, Finance, Marketing, or a related discipline and at least one year of customer service experience; or high school diploma/GED and five or more years of customer service experience • High proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Access • Minimum of two years of experience working with Microsoft Excel • Ability to communicate effectively in the local language • Strong customer focus and demonstrated commitment to customer satisfaction • Ability to work under pressure, manage competing priorities, and meet deadlines and commitments • Experience supporting service contracts, order management, billing, installed base data, or contract administration in a healthcare, technology, or field service environment • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas • Successful completion of a drug screen as applicable • Some customer vaccination mandates may apply

🏖️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) • Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development opportunities • Challenging careers • Competitive compensation • Drug screen as applicable • Relocation assistance not provided

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