Principal Applied AI Engineer

Job not on LinkedIn

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🔴 Lead

🤖 AI Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Architect, build, and support scalable software solutions powering contact center operations and customer engagement • Establish foundational practices, standards, and processes for AI agent development • Design and create AI agents for FAQs and transactional workflows including order management, repair scheduling, warranty verification, and appliance troubleshooting • Develop conversational flows and decision trees for seamless customer experiences • Translate business requirements into practical AI-driven contact center use cases • Build, train, fine-tune, and improve NLP and intent recognition capabilities • Analyze agent performance and optimize accuracy, relevance, efficiency, first-contact resolution, and customer satisfaction • Design semantic knowledge models and orchestrated AI systems integrating LLMs, tools, and enterprise data sources • Integrate CRM, ERP, ticketing, and other back-end systems to execute customer transactions • Ensure AI tools meet data security, compliance, and organizational requirements • Collaborate with operations, Digital Technology, data, engineering, architecture, and program leadership teams • Provide technical guidance and mentorship to junior engineers • Monitor and troubleshoot production issues and deliver observability tracking of AI agent performance • Improve code quality, test coverage, deployment practices, CI/CD, and DevOps standards • Stay current with emerging AI, NLP, and contact center technologies

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics or a related field • 7+ years of relevant software engineering experience, including at least 3 years working with AI/ML use cases such as conversational AI or natural language processing in customer-facing solutions • Expertise with at least one cloud platform, such as AWS, Azure, or GCP, particularly for event-driven and real-time architectures • Strong experience with Python or JavaScript • Proficiency designing conversational flows, decision trees, and systems supporting customer inquiries and transactions • Experience building applications powered by large language models, including prompt design, evaluation, and production integration • Proficiency with retrieval augmented generation, embeddings, semantic search, and vector databases • Experience integrating contact center platforms with CRM systems such as Salesforce, Dynamics, or ServiceNow • Hands-on experience developing and optimizing AI chatbots or virtual assistants • Experience with CI/CD pipelines and DevOps practices, including automated testing and deployment • Strong organizational, communication, and problem-solving skills • Experience using work management tools such as Jira or Smartsheet • Deep understanding of customer pain points and how AI can meaningfully alleviate them • Must be authorized to work in the U.S.

🏖️ Benefits

• Flexible work arrangement coordinated with the leader to balance individual, team, and organizational needs • Equal Opportunity Employer • Disability accommodations available during application