Senior Service Program Director

🕒 September 2

🏄 California – Remote

🏄 California – Remote

💵 $196.8k - $295.2k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 33%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Lead the overall success of strategic customer service partnerships for assigned enterprise healthcare systems • Serve as the senior customer-facing leader and strategic point of accountability for service commitments, operational expectations, contractual obligations, and business outcomes • Develop strategies supporting customer satisfaction, retention, growth, and operational excellence • Align Executive Client Directors, regional service teams, centers of excellence, commercial partners, finance, field service, supply chain, engineering, and executive leadership • Directly lead, coach, and develop 5+ direct reports • Establish customer relationships with executive, operational, clinical, technical, and administrative stakeholders • Lead executive governance discussions, strategic business reviews, and senior-level customer engagement routines • Lead partnership governance models, reporting processes, review processes, escalation paths, and decision-making mechanisms • Track service performance, program progress, KPIs, customer commitments, operational risks, financial performance, and project status • Drive operational discipline and completion of commitments, deliverables, and improvement actions • Own programs improving customer satisfaction, customer experience, retention, contract renewal, expansion, and loyalty • Oversee contractual, operational, financial, and customer commitments, including documentation and acceptance materials • Monitor profitability, costs, billing issues, contract health, program liabilities, quality, safety, and financial performance • Lead senior-level escalations and complex cross-functional problem resolution • Drive root-cause reviews, corrective actions, and sustainable service improvements • Lead enterprise programs, initiatives, and workstreams; track milestones, risks, costs, KPIs, and performance objectives • Drive operational excellence, efficiency, customer experience, profitability, service delivery, and accountability improvements • Lead through influence across a matrixed organization and align resources to customer commitments • Ensure compliance with GE HealthCare policies, quality requirements, contractual obligations, governance expectations, and safety standards • Support audits, operational reviews, compliance activities, and customer governance requirements

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Engineering, Operations, or related field • 8+ years of healthcare project/program management, service leadership, customer operations, or related experience • 5+ years of direct team leadership experience • Experience leading teams of 5+ direct reports, including customer-facing, operational, program management, or service leadership roles • Demonstrated ability to lead customer relationships, service partnerships, program governance, and cross-functional execution • Strong communication skills with the ability to synthesize complex issues and communicate clearly to executive, customer, and internal audiences • Demonstrated ability to energize, develop, coach, and build rapport with teams and stakeholders at all levels of an organization • Strong operational, financial, analytical, and problem-solving skills • Ability to lead through influence in a matrixed organization • Willingness to travel as required to support customer engagement, team leadership, and partnership governance • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas • Successful completion of a drug screen, as applicable • Preferred: Experience leading strategic healthcare service partnerships or enterprise customer operations • Preferred: GE HealthCare Diagnostic Imaging, Clinical Services, or healthcare technology service experience • Preferred: Experience working directly with hospital administration, executive customer leadership, or enterprise healthcare systems • Preferred: Experience in service delivery, account management, consulting, project management, process improvement, or Lean/Six Sigma environments • Preferred: Strong knowledge of healthcare service lines, operational planning, P&L management, balance sheets, capital planning, and contract performance • Preferred: Experience leading teams including Service Program Managers, Enterprise Program Managers, Asset Management Leaders, or similar customer operations roles • Preferred: Experience supporting customer retention, contract renewals, growth initiatives, and strategic governance models

🏖️ Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Challenging careers • Relocation assistance provided

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