Senior Service Program Director

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $196.8k - $295.2k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Serve as the senior strategic customer interface for assigned enterprise service partnerships • Build and maintain long-term relationships with executive, operational, clinical, technical, and administrative customer stakeholders • Lead executive governance discussions, strategic business reviews, and senior-level customer engagement routines • Represent GE HealthCare in strategic, operational, contractual, and business discussions with customers • Lead governance models, reporting processes, escalation paths, communication routines, and decision-making processes • Track service performance, program progress, KPIs, customer commitments, operational risks, financial performance, and project status • Facilitate alignment across account teams, regional service teams, field service, centers of excellence, and commercial partners • Directly lead, coach, and develop a team of 5+ direct reports • Set performance expectations, priorities, operating rhythms, and accountability standards • Develop talent, identify skill gaps, support career growth, and create development plans • Drive customer satisfaction, customer experience, retention, contract renewal, expansion, and growth strategies • Partner with commercial and account teams to identify growth opportunities and renewal risks • Oversee contractual, operational, financial, customer, quality, and safety commitments • Partner with finance, commercial, service, and operations teams to monitor profitability, costs, billing issues, and contract health • Lead senior-level customer escalations and high-visibility service events • Coordinate cross-functional teams to resolve complex issues and drive sustainable corrective actions • Lead enterprise-level programs, initiatives, and workstreams • Drive operational excellence, efficiency, customer experience, profitability, service delivery, and accountability improvements • Ensure dashboards, action logs, program updates, and leadership reports are accurate and timely • Lead through influence across a matrixed organization • Partner with Account Executives, Service Leadership, Field Service, Finance, Commercial, Supply Chain, Engineering, Legal, Quality, and Centers of Excellence • Ensure compliance with GE HealthCare policies, quality requirements, contractual obligations, governance expectations, and safety standards • Monitor operational, service, project, customer satisfaction, and financial risks • Support audits, operational reviews, compliance activities, and customer governance requirements

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Engineering, Operations, or related field • 8+ years of healthcare project/program management, service leadership, customer operations, or related experience • 5+ years of direct team leadership experience • Experience leading teams of 5+ direct reports, including customer-facing, operational, program management, or service leadership roles • Demonstrated ability to lead customer relationships, service partnerships, program governance, and cross-functional execution • Strong communication skills with the ability to synthesize complex issues and communicate clearly to executive, customer, and internal audiences • Demonstrated ability to energize, develop, coach, and build rapport with teams and stakeholders at all levels of an organization • Strong operational, financial, analytical, and problem-solving skills • Ability to lead through influence in a matrixed organization • Willingness to travel as required to support customer engagement, team leadership, and partnership governance • Must be legally authorized to work in the United States • Must complete a drug screen, as applicable • Preferred: Experience leading strategic healthcare service partnerships or enterprise customer operations • Preferred: GE HealthCare Diagnostic Imaging, Clinical Services, or healthcare technology service experience • Preferred: Experience working directly with hospital administration, executive customer leadership, or enterprise healthcare systems • Preferred: Experience in service delivery, account management, consulting, project management, process improvement, or Lean/Six Sigma environments • Preferred: Strong knowledge of healthcare service lines, operational planning, P&L management, balance sheets, capital planning, and contract performance • Preferred: Experience leading teams that include Service Program Managers, Enterprise Program Managers, Asset Management Leaders, or similar customer operations roles • Preferred: Experience supporting customer retention, contract renewals, growth initiatives, and strategic governance models • GE HealthCare will not sponsor individuals for employment visas, now or in the future

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Relocation assistance • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Drug screen as applicable • Great work environment • Challenging careers • Competitive compensation