Director, IA Onboarding Experience

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York, Ohio, +1 more states – Remote

🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $122k - $229.6k / year

⏰ Full Time

🔴 Lead

👔 Director

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GEICO

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1936

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

GEICO is a well-known American auto insurance company, providing coverage to a wide range of customers. As a leading provider of car insurance, GEICO is known for its innovative marketing and customer-centric services, delivering affordable insurance options. The company utilizes a user-friendly website for managing policies and claims, applying necessary online privacy measures to protect personal data and improve user experience. While primarily focused on auto insurance, GEICO also offers other types of insurance, including homeowner and renter policies.

📋 Description

• Develop the vision, strategy, and roadmap for GEICO's onboarding and acclimation experience • Keep current with industry trends and analyze opportunities to improve agency onboarding • Collaborate with business and functional leads on pre-boarding, technology and laptop setup, training, and orientation • Use analytics and feedback mechanisms to measure and improve learning effectiveness and demonstrate impact on agency engagement, performance, and retention • Design scalable and adaptable onboarding and acclimation processes across agent types, hierarchies, and deployment • Set goals, provide direction, coaching, and feedback to direct and matrixed team members • Direct Help Desk activities toward just-in-time outreach, proactive support, and continual improvement • Develop and execute a strategic transition from traditional onboarding to a modern, agent-experience-centric model • Ensure organizational buy-in and facilitate transitions to new practices • Monitor legal requirements and industry best practices to ensure compliance • Partner across sales enablement strategy to deliver a strong agent experience

🎯 Requirements

• Proven experience managing and transforming or modernizing new-hire onboarding programs in dynamic large organizations • Strong analytical skills and experience using data to measure and enhance program effectiveness • Outstanding communication and collaboration skills; ability to work cross-functionally and influence stakeholders at all levels • Detail-oriented with high accuracy in documentation • Creative and forward-thinking mindset • Strong program management skills • Strong agility and bias for action • Knowledge of HRIS and commonly used onboarding software • No new employment-authorization sponsorship available from GEICO

🏖️ Benefits

• Personalized development programs • Mentorship • Certification assistance • Competitive pay • Benefits • Flexibility to support well-being and future • Disability accommodations • Inclusive and collaborative culture