Senior Project Manager

🔥 0 minutes ago

🐊 Florida, Kentucky, +3 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $130.5k - $229.5k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end-to-end delivery of complex enterprise customer experience transformation projects • Direct cross-functional and geographically distributed teams across architecture, consulting, development, engineering, business analysis, training, QA, operations, change management, customers, and partners • Drive Genesys solution implementation and adoption from discovery and design through planning, execution, testing, go-live, support transition, and value realization • Establish executive governance, steering committees, communication cadences, metrics, KPIs, and decision frameworks • Manage project risks, issues, dependencies, assumptions, and change requests • Manage concurrent enterprise engagements across scope, schedule, budget, quality, contracts, satisfaction, and priorities • Own budgeting, forecasting, revenue recognition, profitability, margin, utilization, and resource planning • Optimize resource allocation across engagements • Align customer executives and Genesys Sales, Customer Success, Product Management, Professional Services, Support, Finance, Operations, and partners • Lead steering committees, governance reviews, kickoffs, workshops, and strategic planning sessions • Connect execution to strategic objectives and identify opportunities to extend value through Genesys solutions and services • Support pre-sales through estimation, Statements of Work, implementation strategies, proposals, and RFP responses • Advise customers on CX transformation, organizational readiness, and change management • Mentor Project Managers and delivery teams • Advance Professional Services methodologies, governance, reporting, and execution consistency • Translate delivery insights into scalable processes, tools, governance practices, and project management capabilities

🎯 Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience • 8+ years of project or program management experience leading complex enterprise technology implementations • 5+ years of experience delivering cloud, SaaS, contact center, customer experience (CX), or digital transformation initiatives • Demonstrated success managing enterprise customer engagements across the complete project lifecycle • Strong background leading geographically distributed, cross-functional teams within global matrix organizations • Proven experience managing project financial performance, including budgeting, forecasting, revenue recognition, profitability, margins, utilization, and resource planning • Demonstrated executive presence and ability to communicate with, advise, negotiate with, and influence senior customer and internal stakeholders • Exceptional leadership, stakeholder management, negotiation, conflict resolution, analytical, organizational, and problem-solving capabilities • Proven ability to influence multidisciplinary teams and executive stakeholders without direct authority • Experience applying Agile, Waterfall, and hybrid methodologies • Strong understanding of enterprise software implementations, cloud technologies, and customer experience platforms • Technical aptitude and business acumen for technical and executive audiences • Expertise in project governance, KPI reporting, financial management, risk management, organizational change, and process improvement • Proficiency with Microsoft Project, Microsoft 365, Teams, SharePoint, Jira, Azure DevOps, and Smartsheet • Ability to travel up to 25 percent • Preferred: PMP, PgMP, PMI-ACP, Scrum Master, or equivalent certification • Preferred: Experience implementing Genesys Cloud CX or comparable enterprise CCaaS platforms • Preferred: Experience leading cloud migration or AI-enabled customer experience transformation programs • Preferred: Familiarity with AWS, Microsoft Azure, or Google Cloud Platform • Preferred: Experience supporting pre-sales consulting, solution estimation, Statements of Work, and proposal development • Preferred: Knowledge of ITIL, Prosci Change Management, Lean, or Six Sigma methodologies • Preferred: Experience within enterprise Professional Services organizations supporting Fortune 1000 customers

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support