Field Service Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GenServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🤝 B2B

Energy • B2B

GenServe is the market leader in commercial generator service, providing maintenance, repairs, retrofits/upgrades, rentals, new equipment sales and installation, and remote monitoring for commercial and emergency backup generators. The company emphasizes rapid response (average two-hour response time), 24/7 emergency service, and claims over 12,000 customers and 21,000+ generators under contract with a 97% customer satisfaction rating. GenServe also operates a technician training program (“GenServe University”) and supports customers with service tickets, sales, and emergency deployments across multiple service areas.

📋 Description

• Provide professional technical services for customers through technical site analysis, remedial maintenance, and repair of UPS systems from 1–1000 kVA • Perform startup and commissioning of UPS/critical power equipment across various product lines • Perform preventive maintenance on single-module and multi-module systems • Perform unscheduled maintenance and repairs on UPS/critical power systems up to 1000 kVA • Perform basic power audits of customer distribution systems • Document required information for each site visit, including UPS/critical power systems and DC/battery plants • Work with team members on custom and large installation projects • Respond promptly and professionally to emergency calls, including holidays and weekends • Work with OEMs on software upgrades and required repairs • Stay current on revisions, updates, and new additions to UPS/critical power systems • Conduct site visits and technical evaluations • Complete critical action reports, status reports, and field service reports • Assist with warranty contract sales as required • Maintain site information integrity and report descriptions to the UPS Supervisor and UPS Service Manager • Train other Field Service Engineers on product knowledge when required • Document, label, and return defective parts to designated disposal/repair locations • Educate customers on basic equipment operation • Inform customers about equipment issues in a beneficial manner • Attend customer meetings at the UPS Service Director’s request • Perform other assigned duties

🎯 Requirements

• Fundamental knowledge of electrical distribution systems • Basic test and measurement equipment knowledge • Fundamental knowledge of electrical code and IEEE requirements • In-depth knowledge of electronic principles • High level of customer service skills • Ability to travel regionally on an as-needed basis • High level of technical knowledge of electronic/electrical component theory • Ability to work with general direction and independently • Must operate within division policy guidelines using independent judgment • Must comply with all safety policies, practices, and procedures • Ability to read, analyze, and interpret electrical single lines, general business procedures, professional documents, technical procedures, engineering blueprints, and governmental regulations • Ability to write service reports and procedures • Ability to effectively present information and respond to questions from managers, clients, and customers • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables • Proficient personal computer skills, including email, record keeping, databases, word processing, spreadsheets, and graphics • Ability to handle multiple tasks simultaneously • 8–10 years of extensive UPS maintenance, installation, and repair experience on major brands including Eaton, APC, MGE, Toshiba, Mitsubishi, Liebert/Vertiv, Online Power, Myers, Chloride, and Riello • Factory OEM training certifications in all or some of the listed UPS brands • Working knowledge of UPS communication protocols, including Toshiba, Mitsubishi, Chloride, Liebert/Vertiv, MGE, and Powerware/Eaton • Working knowledge of combined generator, ATS, and fire alarm systems is a plus • Ability to stand, walk, and sit for extended periods • Agility and mobility for finger, hand, arm, and leg movement • Ability to communicate effectively by speaking and hearing • Ability to lift and carry objects up to 75 pounds • Ability to see and focus clearly up close and at short distances • Associate degree or above in electronics/electrical with at least 8 years of related experience, or 10–15+ years of equivalent related-field experience, or equivalent combinations of education and experience • Prior electrician experience helpful • Prior three-phase, single-phase, and single- and multi-module UPS experience required

🏖️ Benefits

• Medical, dental, and vision benefits • 401(k) • Development and training opportunities