Market Development Account Advisor

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $83k - $102k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Business Development (BDR)

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GEOTAB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📦 Logistics

🏭 Manufacturing

💼 Consulting

Logistics • Manufacturing • Consulting

GEOTAB is a world-renowned provider of commercial telematics, focusing on connecting vehicles to the internet and providing web-based analytics to help organizations manage their fleets. Their platform offers insights into productivity, fleet optimization, sustainability, safety, expandability, and compliance. They cater to various industries, including commercial transportation, logistics, state and local government, and many others, by providing advanced analytics, video-based safety, asset tracking solutions, and telematics devices that collect and analyze vehicle data. GEOTAB's commitment to sustainability is evident in their efforts to reduce CO2 emissions and support fleet electrification.

📋 Description

• Build strong, consultative customer relationships and ensure Geotab Altitude products and services exceed client needs • Promote and drive platform adoption by creating measurable customer goals aligned with business objectives • Demonstrate platform features and architecture, including advanced configurations, integrations, and custom workflows • Onboard and train Altitude customers and partners • Audit and refine documentation based on product changes and user feedback • Develop role-based learning paths and interactive onboarding content, including tutorials and videos • Translate recurring customer feedback into actionable insights for roadmap development with Product Management • Collaborate with Support to resolve customer issues • Identify customer success stories and assist with case studies, blog posts, and industry-event content • Analyze feedback trends, identify friction points, develop action plans, and communicate changes to customers • Monitor account health metrics, intervene with at-risk accounts, and escalate appropriately • Work closely with Sales, Support, Solutions Engineering, Product Development, Marketing, and Business Development teams

🎯 Requirements

• 3–5+ years of experience in Customer Success, Account Management, or related positions, including direct work with business and enterprise customers • Experience leveraging customer success tools such as Salesforce and other CRM platforms • Ability to travel up to 25%; a passport is required • 3–5 years of experience within or alongside a technical or engineering organization, or knowledge of the high-technology industry • Strong understanding of SaaS, GIS, and enterprise software • Extensive experience with APIs, reporting, and/or business analysis • Ability to troubleshoot technical issues and understand complex data structures • Superior negotiation, conflict resolution, and relationship management skills • Excellent verbal and written communication skills, including presenting complex information to technical and non-technical audiences • Ability to stay current with technology and adapt to changing technology and market demands • Strong organization, prioritization, and time management skills • Ability to engage with all levels of the organization • Technical competence with software programs, including Google Suite for business (Sheets, Docs, Slides) • Must be eligible to work in the United States; eligibility verified through E-Verify • Ability to pass a background check

🏖️ Benefits

• Flex working arrangements • Home office reimbursement program • Baby bonus & parental leave top up program • Online learning and networking opportunities • Electric vehicle purchase incentive program • Competitive medical and dental benefits • Retirement savings program • Great benefits • Fun and inclusive work culture