Manager, CX

Job not on LinkedIn

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $153k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aleph

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

💸 Finance

⚡ Productivity

Consulting • Finance • Productivity

Aleph is a software development company that accelerates finance teams by providing them near-instant access to their financial data while allowing them to work in their preferred environment, such as spreadsheets. Acting as a centralized source of truth for ERP, HR, CRM, and data warehouse data, Aleph empowers users with advanced functionalities like version control and permissions, enhancing their efficiency in processes ranging from annual budgeting to ad hoc reporting.

📋 Description

• Lead a vertical within the Customer Experience team • Lead a team of Engagement Managers while owning a personal book of business • Drive retention, expansion, adoption, and customer outcomes across the team’s accounts • Help define onboarding, support, and customer growth processes as the company scales • Own team performance across net dollar retention, retention, adoption, and expansion • Hire and onboard Engagement Managers as the team grows • Lead implementations directly when needed • Build and refine playbooks for onboarding, account health, business reviews, escalations, and renewal readiness • Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders • Plan team capacity and account coverage • Partner with Sales on customer handoffs and Product and Engineering as the voice of the customer • Report team performance, customer trends, and key risks to leadership

🎯 Requirements

• Solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side • Proven people leadership, including hiring, coaching, and developing top performers • Advanced modeling skills in Excel or Google Sheets • Confidence engaging directly with clients, particularly CFOs and controllers • Deep sense of ownership and independence to thrive on a remote team • Nice to have: Time at a high-growth startup • Nice to have: Background running Implementation or Customer Success organizations at a planning, ERP, or other accounting software company • Nice to have: Accountability for, or contributions to, a retention or NRR target

🏖️ Benefits

• Equity • Bonus • Fully remote in the US • Flexible hours • Unlimited PTO • Regular, in-person retreats • Provided MacBook Pro or Lenovo • Fully paid health insurance (US Employees) • Guideline 401(k) (US Employees)

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