Senior Director, Revenue Operations

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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Get Well

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Get Well is a digital whole health platform designed for enterprise healthcare solutions, focusing on enhancing patient engagement and experience across various touchpoints in the healthcare journey. The company offers a robust suite of tools, such as Get Well 360, which aims to activate, engage, and retain patients not only at points of care but also within their communities. Get Well's solutions are intended to improve the patient experience, support health equity, and transform care delivery for diverse groups including healthcare systems, government, and international providers. The platform provides interactive patient care, smart room experiences, and health plan solutions, all while ensuring high standards of security and interoperability. With a focus on holistic patient activation and care, Get Well is committed to empowering individuals and healthcare organizations to thrive.

📋 Description

• Develop and continuously improve the company's revenue operating model across Sales, Marketing, Partnerships, and Customer Success • Establish standardized revenue processes and definitions, including pipeline stages, opportunity qualification, forecasting, bookings, ARR, renewals, expansion, and customer lifecycle metrics • Translate growth objectives into measurable revenue plans, capacity requirements, and operating targets with executive leadership • Identify bottlenecks and opportunities to improve revenue-engine efficiency and scalability • Own revenue pipeline reporting and forecasting processes • Establish pipeline inspection and forecasting methodologies • Develop and maintain dashboards covering pipeline coverage, conversion rates, sales velocity, deal progression, win/loss trends, and forecast accuracy • Identify pipeline gaps and develop strategies to address them with GTM leadership • Create an executive-level view of current and future revenue performance • Own CRM strategy, governance, and optimization for Salesforce and the revenue technology ecosystem • Ensure CRM data is accurate, complete, and actionable • Establish workflows, automation, reporting, and data standards • Evaluate and implement technologies that improve sales productivity, intelligence, forecasting, and customer engagement • Integrate CRM data with financial and operational systems where appropriate • Develop sales-team productivity and effectiveness metrics and reporting • Analyze performance by representative, territory, market segment, customer type, and sales stage • Support territory planning, account segmentation, quota setting, and sales capacity planning • Improve sales processes, shorten sales cycles, and increase conversion rates • Build executive-team and Board revenue-performance reporting • Develop reporting for ARR, pipeline coverage, renewal/retention, win rate, ACV, sales velocity, forecast accuracy, CAC, and other key metrics • Establish common operating processes across Sales, Marketing, Customer Success, Partnerships, Finance, and Product • Improve cross-functional handoffs throughout the customer lifecycle • Develop shared visibility into target accounts, opportunities, customer requirements, implementation status, renewals, and expansion opportunities • Align revenue forecasts and operating metrics with financial reporting in partnership with Finance • Track opportunities across health systems, health plans, and strategic healthcare customers • Support understanding of enterprise healthcare sales cycles, buying committees, contracting processes, pilots, implementations, expansions, and adoption • Develop account-level intelligence for strategic account planning and executive engagement • Support ICP analysis and identify patterns among high-value prospects and customers • Lead strategic projects improving revenue growth, scalability, and operating efficiency • Support annual revenue plans and go-to-market strategies • Develop business cases and ROI analyses for new markets, channels, products, or investments • Provide analytical support for strategic partnerships, acquisitions, and other growth initiatives

🎯 Requirements

• 7+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy, Finance, or a related field • Experience supporting a B2B enterprise sales organization • Strong understanding of CRM systems and revenue technology • Demonstrated experience building and managing forecasting, pipeline management, reporting, and revenue analytics processes • Strong analytical and quantitative skills • Excellent communication and presentation skills • Ability to translate complex data into clear recommendations for executives • Demonstrated ability to operate effectively in a fast-paced, high-growth environment • Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and federal, state, and local regulations • Experience in healthcare technology, SaaS, AI, or enterprise software preferred • Experience selling to health systems, hospitals, health plans, or other healthcare organizations preferred • Experience with long, complex enterprise sales cycles preferred • Experience with Salesforce or another leading enterprise CRM preferred • Experience building Revenue Operations functions within a growing company preferred • Familiarity with SaaS metrics and financial concepts including ARR, ACV, NRR, GRR, CAC, LTV, pipeline coverage, bookings, and revenue forecasting preferred

🏖️ Benefits

• Bonus • Generous paid time away from work • Variety of paid leave programs • 401(k) and incentive plans • Internal education programs • Full array of health benefits • Fitness reimbursement • Cell phone subsidy • Casual offices with snacks and drinks • Peer recognition programs • Health advocacy and employee assistance programs • Pet insurance • Flexible choice of tools supporting financial, physical, and emotional well-being

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