Client Care Manager – Licensed Customs Broker

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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GHY International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1901

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

GHY International is a leading trade and brokerage services provider that specializes in customs brokerage and trade compliance for North American importers. Established in 1901, GHY offers comprehensive support for businesses engaged in global trade, ensuring that they navigate the complex rules and regulations governing shipments. With a focus on seamless and cost-effective services, GHY International helps clients facilitate a high volume of imports and exports annually, positioning itself as a trusted partner in international commerce.

📋 Description

• Lead and develop a team responsible for timely, compliant, and exceptional client service • Build a team culture centered on accountability, collaboration, client care, and service excellence • Provide feedback, mentoring, goal-setting, and performance coaching • Manage schedules, coverage, workloads, and staffing needs • Lead team huddles and communicate priorities, expectations, regulatory updates, and business needs • Identify skill gaps, create development plans, and strengthen technical knowledge • Participate in hiring, staffing assessments, onboarding, and training planning • Develop client partnerships through proactive communication and problem-solving • Serve as an escalation point and coordinate solutions for client challenges • Collaborate with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams • Ensure client SOPs are accurate, current, and followed • Lead major-account client visits and participate in business reviews and follow-up planning • Support new-client onboarding, systems integration, database setup, reporting, and SOP development • Participate in client training, software demonstrations, retention initiatives, and additional-solution opportunities • Ensure import and export activities meet CBP, PGA, and regulatory requirements • Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows • Review production and error reporting, identify trends, determine root causes, and drive corrective action • Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy • Monitor regulatory and industry developments and translate them into team guidance • Improve processes, efficiency, quality, and responsible use of automation and AI-enabled tools • Collaborate across Operations, Trade Services, Billing, Innovation, Training, and other teams

🎯 Requirements

• 5+ years of customs brokerage, trade, or related industry experience • Experience leading, coaching, or developing others • Certified Customs Specialist (CCS) designation • Strong working knowledge of U.S. customs brokerage operations and regulatory requirements • Active U.S. Customs Broker License required for remote candidates • Advanced knowledge of U.S. Customs regulations • Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements • Experience working with customs brokerage software and EDI • Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools • Strong people leadership, coaching, and team-development skills • Exceptional client service and relationship-management abilities • Strong analytical, troubleshooting, and conflict-resolution skills • Ability to manage competing priorities and deadlines in a fast-moving customs environment • Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners

🏖️ Benefits

• Performance-based bonus program • Remote work flexibility • Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage • Ongoing learning through internal university and leadership development programming • Giveback Committee, Social Committee, and Cultural Ambassadors activities • Approximately 15–20% travel including client visits and business needs • After-hours support may be required on a rotational or as-needed basis • Up to two statutory holidays may be required annually

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