Application Engineer

🔥 0 minutes ago

🌲 North Carolina, Minnesota – Remote

🌲 North Carolina – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 10%

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• No salary listed.

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GibbsCAM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

☁️ SaaS

Manufacturing • SaaS

GibbsCAM is a state-of-the-art, PC-based computer-aided manufacturing (CAM) system designed for programming computer numerically controlled (CNC) machine tools. Its capabilities can be expanded through seamlessly integrated modules, allowing users to configure the system according to their initial needs while preserving their investment. Developed with a focus on usability, GibbsCAM provides an interface designed by machinists for machinists, making it both familiar and efficient. The software allows for flexible operations between geometry creation, toolpath generation, process visualization, and post-processing, making it the leading choice for ease-of-use in the CAM industry.

📋 Description

• Serve as a member of the GibbsCAM Application Engineering team based in the USA • Offer post-sales technical support to global resellers and customers • Use the Support Ticketing System to solve technical issues through support cases and route cases as necessary • Support software licensing • Collaborate with QA to report software defects and improvement requests to development • Partner occasionally with industry leaders on demos, part prove-outs, tooling tests, and turnkeys for basic milling and turning applications • Create technical content including videos, Knowledge Base articles, and sample files • Develop training materials including How-To topics, tips and tricks, and Knowledge Base content • Deliver basic training sessions for resellers via web, classroom, or onsite formats • Build relationships with resellers, partners, and internal teams

🎯 Requirements

• 3+ years of experience in CNC manufacturing or CAD/CAM software industries • Hands-on experience with CNC mill and lathe programming, both manual and CAM-based • Wire EDM experience is a plus • Familiarity with 3D modeling software preferred • Experience with GibbsCAM is desirable; proficiency with other CAM software is acceptable • Excellent written and verbal communication skills • Proficiency in MS Office • Experience with content creation tools such as Camtasia Studio preferred • Knowledge of Oracle NetSuite or Salesforce Support Systems is a plus • Comfort delivering basic technical training one on one or with small groups is a plus • Ability to travel occasionally • Ability to work during US Eastern/Central Time hours, regardless of physical location

🏖️ Benefits

• Occasional travel opportunity • Web, classroom, or onsite training delivery formats • Remote work indicated by #LI-Remote

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